October 17, 2022

Dear Community Members,

There were a couple of really heartening stories in regard to our Be Kind initiative this week. As you recall, our initiative was ‘Pay it Forward’. First, someone walked into Sandoval’s Restaurant and bought every single person’s lunch who was eating at the time. Secondly, someone went into Wheels in Motion on First Street and paid for everyone’s bike repair who had a bike in the shop. I’m sure there were more stories of paying it forward, but these are two amazing ones. I was so touched to hear this. Thank you to those very special people who did this with no expectation of any recognition…just because they wanted to create a moment of kindness in our community. If you have more stories to share, please share them at bekind.city.

This coming week is ‘Serve a Servant’. Think about a community or public servant you would like to recognize. Bring some donuts or flowers to them. Leave a note, or simply thank them for what they do. I’m going to reach out to some very special teachers who have made my kids’ lives better by always going over and above their duties to make their lives better, despite the very difficult times they’ve had to face. Maybe you reach out to a Police Officer or Firefighter or their departments. Maybe your Postal Carrier. I suspect you’ll find, when you look inside yourself, that, in lifting up others, you yourself are lifted up.

I’m very proud to announce that this week, after a great deal of work behind the scenes, we have launched the SeeClickFix App in Benicia! The initiative for the creation of this game changing tool belongs to the Mayor and Council, who have been pushing for improved customer service since naming me City Manager. We feel this will be one of our biggest steps in this regard. Below, you will find instructions on how to download this app onto your mobile device or, if you don’t want or have the ability to load the app, how you can go online to use this powerful tool. With this tool, when you see an issue in the community, say a pothole, graffiti, a code enforcement problem, or any problem that the City needs to resolve, you can go to the app and with a few clicks, get that complaint to the correct department. You can even take a picture. Your location is geotagged so we’ll know right where to go to find the problem, or you can use the mapping tool to point it out to us on your computer. There is a feedback loop to ensure the issue is assigned and handled, with escalation if not resolved in a certain time frame. We feel this will not only improve immediate reporting, but will also serve to improve the feedback loop and quick resolution of most complaints. Of course, be patient with us in the initial rollout, as I’m sure there will be some bugs to work out as well as a large inundation of issues in the beginning. I’d like to thank the Mayor and Council as well as all of the staff who worked on this (with very special thanks to our IT Manager Sandy Ayala) for their support in getting this important project over the finish line.

Erik Upson
City Manager