News, Information and Commentary
November 2017
Courtesy of The Seattle Times
What do you think NACM should be doing?

A few thoughts from
Jon Flora, President & CEO

About 4 years ago, we surveyed our membership to find out what you wanted and needed from your professional association. At that time, many of you asked for online classes, additional seminars, and more focus on professional education versus social activities.   
Since then, we have tried hard to honor your requests and, based on current activity, believe we have been successful in delivering what you wanted.

One of the constants since 2013 has been continual change at a rapid rate in our world, our association and our business community. Your individual needs have changed, too.  So, it is time to reach out again.

In the next couple of weeks, you will be receiving a new online survey designed to gather opinions from NACM BCS members, customers and partners. Your responses will help guide us as we look forward to designing the products, services and organization that will best suit you for the next 4-5 years. It will also give us some direction about the educational programs we offer; the relationships we choose to have with vendors, national colleagues and others; and, other opportunities to make NACM Business Credit Services the best resource for credit professionals.

There will be no “right” answers.Just tell us what want you think and want. This is about serving you to the best of our ability so it is important that you speak up. We are excited to receive your feedback. Thank you, in advance, for your participation. 

As for current events, be sure to note next week’s Lunch & Learn about Credit Card Chargebacks. This online presentation already has a long list of attendees and we are close to being full.  Register today if you are interested in participating. For NACM BCS members, it is a free event.

Finally, we have two important holidays in November. Veterans Day sets aside time to salute those who have served our country. To our veterans, we offer our deep gratitude for your service. At the end of month, Thanksgiving is the time of friends and family gathering together to be thankful for what we all have. We hope you enjoy both celebrations that are important acknowledgements of our way of life.

For all of us at NACM Business Credit Services, thank you for being part of our professional family. We appreciate your involvement in the association and the credit profession. Have a great November.
Brown & Haley a sweet treat
A member of NACM BCS since 1968, Brown & Haley - makers of world famous Almond Roca - continues to thrive after 99 years with family ownership. The Puget Sound Business Journal looked at the Tacoma-based company in this recent article. Click below to learn more:

Funko goes public
A more recent addition to the NACM BCS family, Funko is a story of a local company that has done well. After opening its new flagship store in Everett, WA in August, the company went public in October with a $245 million IPO.

The following article, also from the Puget Sound Business Journal, offers a look at this exciting company.

PACCAR cruises down the road
NACM member continues to post healthy profits while being a leader in the truck marketplace. Read about Bellevue, WA- based PACCAR in this article from the Motley Fool.

November Webinar:
Dealing with Credit Card Chargebacks

November 8th

FREE for Members
We have been hearing from a lot of members about their challenges with credit card charge backs. Our colleagues at Vantiv have agreed to present a webinar on on Wednesday, November 8th. If you are facing charge back challenges, this is a must do for you!

This presentation has been scheduled to fit the time differences between our colleagues in Hawaii, Alaska and on the West Coast. You'll be able to participate from your desktop or gather a bunch of people in a conference room and have a party!

  • Hawaii 10:30 a.m.
  • Alaska 11:30 a.m.
  • West Coast 12:30 p.m.

This presentation will be valuable for your credit team and everyone in your Finance Department.

Also, if you have a specific issue or question, please send it ahead of time so the speaker can respond during the program. Send your question to:

There are limited spots for the webinar and it is filling fast. Register today by clicking on the button below.

Alaska Holiday Luncheon & Seminar - December 5th
Join us for NACM's annual Alaska Holiday Luncheon and Seminar. We will gather on Tuesday December 5th at the Embassy Suites Hotel in Anchorage.

The program will feature Alaska's State Economist for an annual look at the 49th State's economy; Paul Krause, NACM Collectons Manager will present tips for " Being successful in Collections" , and Larry Felix VP of Sales for Carlile will address "How to drum up sales in a down economy".

The Alaska Supplier and Food group meeting will precede the program.

Click on the button below to register. For "Lower 48" members wishing to attend, please call us at 800-432-5710 for hotel information.
December Lunch & Learn:
A new way to calculate credit card surcharges
SAVE THE DATE: December 7th

FREE for Members

Our partners at UTA and Vantiv have unveiled a new software product to help you accurately calculate credit card surcharges. It's now legal in most states to pass along those costs to your customers and now you will be able to accurately calculate the correct amount using this service.

Be sure to attend the Lunch & Learn at 12:00 PST on December 7th at our office in Seattle. Lunch will be hosted by UTA.

The session is also available via teleconference for members in other locations unable to attend in person.

Hawaii Winter Credit Forum
Honolulu, Hawaii
March 16, 2018
Hawaii Winter Credit Forum
presented by UnitedTranzactions
Save the date:  Friday, March 16, 2018 . The Hawaii Winter Credit Forum returns to Honolulu for a second year. Great speakers are already signing on and we thank UTA and D&B for agreeing to again help sponsor the program.

Whether you're Kama'aina or coming from the mainland on business or vacation, join NACM on March 16th for a day of professional education. Registration is open! Click below.

Book your room today, too!
A special hotel rate at the Hilton Waikiki Beach Hotel has been arranged for NACM members and partners.

The Hilton Waikiki Beach on Kuhio is just a short walk from the famous beach of Hawaiian Royalty. A conveniently located and top ranked property, the Hilton is a perfect hotel for our kind of meeting.

Just click below to make your reservations. The room block will go quickly so make your plans today!

Latest Job Opportunities
There is new activity on the Job Bank!

If you are needing to fill a position or are looking for a job, the NACM Job Bank is for you. It gets a lot of traffic and - best of all - it's a FREE service for our members! 

Click below to give it a try.

Business news highlights
It is important to stay on top of local news where we do business. Just click on the location of interest to read more:

Washington: Chinese recycling
Seattle: Bezos is world's richest man
Seattle: City considers tolling streets
Hawaii: Molokai solar proposal
Hawaii:   No death by Amazon in Hawaii
Alaska: Neutral view of economy
Alaska:  Largest BLM lease
Arizona: House flips up 16%
Arizona: Inventure Foods sold for $165M
National: HQ2 is future at stake for many 
Funding small business recovery
For overwhelmed small business owners, the possibility of a natural disaster may be a low priority compared to keeping customers happy and the bills paid. When an unfortunate and unplanned disaster strikes, they have to be creative when putting their lives and their businesses back in order.

Learn more from our partners at Experian:

Industry Trade Groups
Puget Sound Area

Nov. 9  11:30 a.m. Flooring
Nov. 14  11:30 a.m. Transportation
Nov. 14 11:30 a.m. Ad Media
Nov. 15 11:30 a.m. Tacoma Construction / Food
Nov. 16 11:30 a.m. Wiring
Nov. 21  11:30 a.m. HVAC


Nov. 15   12:00 p.m.  Alaska Suppliers & Food  


Nov. 14  11:30 a.m.  Hawaii Hospitality 
Nov. 15  11:30 a.m.  Hawaii Food 
Nov. 17  11:30 a.m.  Hawaii Building 

Upcoming Professional Programs
Lunch & Learn Schedule
All presentations available electronically

Nov. 8 -- Managing Credit Card Chargebacks
Matt Fluegge, Vantiv
Live Webinar - Registration Required
FREE for members

Dec. 7 -- Credit Card Surcharging Made Easy

Dean Middleton, UTA
NACM Office, Seattle & Live Webinar - Registration required
FREE for Members


Dec. 5 -- Alaska Holiday Luncheon & Seminar

Mar. 16 - Hawaii Winter Credit Forum
Plan Ahead for 2018
Coming to the May 2018 Annual Seminar

Active Shooter Training
We've had a number of members ask us to do a presentation to help prepare for the unlikely event of an Active Shooter in the workplace. For early May, 2018, we have arranged for a special presentation by the Seattle Police Department designed to help us all be prepared for what we hope will never happen.

Date and time are still to be confirmed, Look for more details in weeks ahead.
National Credit Congress
It's not early to start thinking about NACM's National Credit Congress. We head for Phoenix June 10-13, 2018. For Early Bird registration, click on the link below.

Scholarship opportunities are also available now to attend Congress. To apply for an award from NACM BCS, please click below on Scholarships.

Veterans Day 2017
Thank you for your service
Need help with Collections?
Don't settle for "My dog ate the invoice."

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Best rates, best service, best recovery

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  • Tag customers for flexible organization, monitoring and reporting
  • Segment customers by the characteristics that are important to you.
  • View past 12 month trends in summary or detail form

Talk to your NACM rep today to learn more about D&B Hoovers!  800-423-5710  
Happy Thanksgiving

A leader in commercial credit products and services since 1899