When explaining diagnoses and treatment solutions to clients, veterinarians and technicians need to be confident communicators. Your case presentation skills will influence clients' decisions to seek treatment for their pets' conditions. Did you know only 38% of clients accept dental treatments for their pets? Poor case presentation skills may result in poor acceptance.
Join Wendy S. Myers, CVJ, onThursday, March 15 at 12 to 1 and 3 to 4 p.m. ET for two live webinars on "Master the Art of Presenting Treatment Plans."What you'll learn:
Establish initial rapport and gather information from pet owners
Understand how people learn so you may have collaborative partnerships
Use positive body language when presenting treatment plans
Engage clients with visual aids to help them see "inside" pets and understand diagnoses
Provide the right amount of information, neither holding back or overloading
Involve clients in shared decision-making and ask for commitments to treat
Share trusted resources because clients may consult Dr. Google when they leave
Schedule treatment at checkout and set medical callbacks
Get ways to respond when clients decline care
This training program includes:
Live and recorded webinars
1 hour of CE credit
Unlimited playback of recorded webinar
Not available Thursday? Your enrollment includes unlimited playback of the recorded webinar, so your team may learn at its convenience.
We offer a 10% savings for multi-location hospitals and sales representatives. Ask a favorite vendor to sponsor this webinar and host the training along with lunch for your team. Call 720-344-2347 for multiple orders or purchases by sales representatives.
Use medical callbacks to improve dental compliance
Don't let a pet's dental diagnosis go untreated. After a veterinarian discussed the need for treatment but the client didn't schedule, enter a medical callback for 7 days. Don't wait 30, 60 or 90 days because the client won't remember details of the conversation. Create a sense of urgency for treatment. Without professional care, dental disease will progress, causing serious health consequences and pain. The cost of care will increase as the problem worsens.
The American Animal Hospital Association compliance study found 38% of pet owners surveyed said they would return for medical progress exams or procedures as directed by their veterinarian if the practice team followed up. The receptionist or technician would say, "Dr. <Name> needs to schedule <pet's name> dental procedure so we may treat his infection and slow the progression of his dental disease. We can perform the dental treatment on Monday or Wednesday. Which fits your schedule?" Using the veterinarian's name brings credibility and authority to the call. "Infection" indicates treatment is urgent and necessary.