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Workplace mediation offers a promising path for both new and experienced mediators. However, relying solely on the traditional mediation model does not consistently yield successful outcomes.
In this session, John introduces a structured approach to relational and interpersonal mediation in the workplace, designed to significantly enhance the likelihood of success. Building upon the traditional mediation model, integrating elements from psychotherapy, organizational development, nonviolent communication, and neuroscience to create a robust and reliable process.
If you practice workplace mediation--or want to--and you are eager to learn from a mediator with a track record of success, this session is for you.
The key topics explored and discussed include:
- Reframing the opening session as an orientation and training opportunity
- Utilizing caucuses intentionally and early to reduce emotional tension
- Harnessing the power of acknowledgment to validate emotions
- Reframing friction points as opportunities for achieving clarity
- Drafting documents using a library of clauses to create customized clarity
- Emphasizing the importance of a commitment ceremony and follow-up
- Confidentiality differences and the helpful role of a management champion
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