A message from Dr. Kyle on a new text messaging system for positive COVID-19 cases
Due to the significant increase in cases, the Health Department has implemented the "virtual assistant" to help with notifying positive cases and collecting some preliminary information prior to the initial phone call from public health.
Residents who test positive for COVID-19 will receive a text message from Durham Region Health Department with a secure link to complete a personal assessment survey, which will collect information about their health status, close contacts, and potential exposures to COVID-19. The information collected is kept confidential and is protected by Ontario’s privacy laws.
Please be aware that in some cases, residents that test positive may not receive a text message, such as when they haven’t provided a mobile phone number at the time of testing. Read the full statement for more information.