Connecting Communities with Teleservices: Learning from Digital Navigators
Salt Lake City Public Library, Multnomah County Library, National Digital Inclusion Alliance
COVID-19 has made it clear that libraries need to expand services beyond our buildings and reach out directly to individuals and families in order to address the full spectrum of digital needs in our communities. Join leaders from Salt Lake City Public Library, Multnomah County Library and the National Digital Inclusion Alliance on April 8 to learn how libraries across the U.S. are using the “Digital Navigators” model of phone-based services to build digital equity across a wide range of issues.
Participants will have the opportunity to hear from one of SLCPL’s Digital Navigators and learn about what makes this model unique and successful, how libraries are adopting the framework and how you can learn from this project and apply its tools to strengthen your library’s work.
Featuring:
- Paolo Balboa, Program Manager, National Digital Inclusion Alliance
- Amanda Perry, Digital Navigator and Associate Librarian, Salt Lake City Public Library
- Justin Strange, Digital Navigator Project Manager, Salt Lake City Public Library
- Jon Worona, Director of Content Strategy, Multnomah County Library