In today's fast-paced world, it's tough to focus our attention in any one direction for any amount of time, even when it's on a conversation with someone extremely important to us, like a coworker or a loved one. It's even harder when maybe we don't like what we're hearing.

This week we're thinking about feedback. We know that it presents opportunities and helps us grow, yet most of us have a knee-jerk reaction that undermines what we're hearing and adjusts for our own bias. But what if we got better at listening? What if we approached every conversation with our full interest, without bringing in our own narratives, or preparing our answers ahead of time? There is so much we could learn, about our ourselves and the world!
What we're reading:
Feedback. Most of us see its value, and would say we want it, yet how do we truly respond when faced with a negative review? Maybe you deny, negate, or joke? This HBR piece offers up 13 common ways that we justify, rationalize or ignore feedback, and just one that would truly serve us. How about simply saying 'thank you?'
What we're watching
It isn't only in feedback that our communication skills sometimes fail us. Celeste Headlee is a reporter and host for public radio, and has perfected the art of conversation. In this fantastic TED talk, she gives 10 solid tips for better dialogue, no matter what the topic. At the core, she invites us to listen, and to be prepared to be amazed. 
What we're inspired by:

"Most of us don't listen with the intent to understand. We listen with the intent to reply"

- Stephen Covey

The Centre's Team
UPEACE Centre for Executive Education 
University for Peace, established by the General Assembly of the United Nations

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