Suddenly everything got more complicated!
Here are tips to streamline your operations and keep customers comfortable in this unprecedented season.
. People are home and are going to be watching everything that goes on in their neighborhoods. Put your customers' nerves at ease by letting them know your safety procedures and be sure your employees follow them.
. Contact customers directly to let them know your services, hours and plans to meet their needs. Make use of email, text and phone calls to connect. Postcards can physically remind customers to call you.
Refocus frazzled customers
. Sometimes they need to be reminded that their yard needs to be properly cared for - and that they should carry forward with services to avoid disappointment later.
Pre-sell summer services
. Maximize customer satisfaction - and your sales opportunities - by selling your full menu of services to every client. Develop "leave behinds" to promote additional services and add-ons to book summer work.
Ask us if you need help with this.
Be a bright spot in each customer's day
. Now more than ever, having a relationship with a trusted local professional is really valued. In this time of isolation, make an extra effort to connect. Be friendly, go the extra mile to serve and say "thank you" as often as you can.
In what ways can we support you right now?