May 2020
TIPS FOR YOUR TAP
Time to reactivate your irrigation meter
Did you turn off your irrigation meter back in the fall? Now that it's spring, it's time to turn the meter on! Before activating your irrigation system, contact us to turn on your meter so water can flow again.
The American Water Works Association and its members have celebrated Drinking Water Week (May 3-9) for more than 40 years.

Louisville Water celebrated by releasing a video that highlights the great work of our staff and by sharing the value of our water via a social campaign. 

Please click the icons at the bottom of this newsletter if you’d like to follow Louisville Water’s social media channels.
WaterWorks Museum goes virtual
Louisville Water’s education program is responding to the COVID-19 pandemic by transitioning education programs to a digital format. Since educators can’t visit classrooms, and students and teachers can’t come to Louisville Water Tower Park, we created WaterWorks Museum Virtual to bring our water knowledge to those at home.

This new online education series is called Louisville Water Works, and each week we will post a video on a different topic that includes a corresponding at-home challenge and activities related to the topic of the week. Topics include lessons about tornadoes, hand washing, and water tower building.
Louisville Water donates $100,000 to customer assistance
The Board of Water Works, the governing body for Louisville Water, approved a $100,000 donation to the Louisville Water Foundation’s customer assistance program. This donation matches one made earlier from Louisville MSD as both utilities work together to help customers manage their water and wastewater bills during challenging times caused by the COVID-19 pandemic.
Score a pour with Lou City

Louisville City FC has partnered with Louisville Water to provide hydration stations at the new Lynn Family Stadium . Louisville Water has also provided refillable, pure tap water bottles to each of the Louisville City players and staff members. Three new hydration stations were installed at Louisville’s new state-of-the-art soccer stadium recently in preparation for the 2020 home schedule. Each station includes two water fountains and a water bottle filler plus fun messaging for fans. 
The Faces of Louisville Water
Meet Metering Service Specialist Trisha Griffin -- she is just one of our employees featured in a new social media campaign that highlights Louisville Water staff members in a range of jobs throughout the company. We are proud of our staff’s work to keep pure tap flowing for all! Please click the icons at the bottom of this newsletter if you’d like to follow Louisville Water’s social media channels.
Our response to COVID-19
Louisville Water continues to provide our customers with high-quality and safe water. We are also committed to public safety and reliable service throughout this pandemic. See the latest information on our response as the situation with the coronavirus evolves.
What's the difference?
You could win a prize if you spot it!
Employees at Allmond Avenue Facility fill up their coolers with thirst-quenching pure tap before they head out to job sites. We changed they way they fill up because of COVID-19. Can you spot the difference that keeps our crews safer? The first five people  to answer correctly   will receive a pure tap prize pack. Good luck!
Congratulations to the winners of the April contest: Anthony Baker, John Johnson, Margaret Krause, Catherine Moyen and Nancy Reiss. Below is the picture from the April contest. Pure tap is flowing from a fountain in Old Louisville in St. James Court, the site of the annual St. James Art Fair held every October.
Got a Question?
Call our Customer Service Center at 502.583.6610. Call volume is usually high on Mondays and the first day of each month -- if possible, avoid those days for shorter wait times. 

You can also visit LouisvilleWater.com  and click on the  Link icon  for information on your account, or click on the  Contact Us  heading to send us an email. 


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