Twenty years ago, I was selling a timeshare at a resort in Orlando after being summarily dismissed from my advertising role with a hotel that I had moved from Chicago to take. I wasn’t a very good salesperson. I talked…a lot. Far more than I was supposed to do. I had yet to learn the lesson of listening twice as much as I talked. I didn’t know it then, but I was teaching timeshare. My managers used to say that I had the best-educated non-owners around. Read More