If I am not in Gold Canyon, do I contact the office to get my RFID tags?
Yes, but not next week. We are hoping to distribute roughly 50% of the devices next week during this initial rollout. This will make it manageable for our small team.
When you return with your vehicle, stop in the office and we will be able to issue the RFID tag, just like we have done with decals in the past. Note that due to meeting schedules, projects and other association business, it is always best to call ahead or schedule an appointment in advance.
If I have two vehicles do I need to drive both vehicles down to get the RFID tags?
Yes, but the second tag will be quicker as we will have already confirmed contact info, name and address.
If I want more than two tags, are they available for purchase?
- Staff can issue a maximum of four RFID tags per property address.
- However, tags are intended for the vehicles of owners only, not extended family and friends.
- Additional tags are $20 each and can be paid by Card or Tap to Pay.
Is there anything I need to know about how I utilize the right lane?
Yes, concurrent with this distribution, the gate team will be instructed to NOT flip the switch when a car is approaching.
- Gate staff will wait for the system to lift the barrier arm. If it does not, they will look for one of the old decals before manually triggering the barrier arm.
- The barrier arm will lift for one vehicle at a time, and lower after that vehicle enters.
- The next vehicle will then approach and proceed once the barrier arm lifts for its entry.
Why do I need to be utilizing the GateAccess App to get my RFID tags?
- The tags are associated and programmed to your Gate Access account.
- Your vehicle information will become visible in the app once we distribute the tags, so you will know how many active devices you have and for which vehicles.
Why does staff have to install the devices?
- The changes in gate access have been made deliberately to increase the security and efficiency of the community.
- By having staff install the devices we ensure they are placed correctly and avoid costly replacements due to misapplication.
- Ensures RFID tags, and fast access into the community, are being appropriately distributed to owners within the community.
I used to pick up my decals at the Golf Club. Is that still an option?
- No, the Owner's Association office is the only place to attain your RFID tags.
If I don't want the devices, can I continue to use my existing decal?
- For the time being the gate staff will be looking for decals and manually opening the gate. However, at a date in the future, this will not be the case an all access through the right lane will be RFID only.
- That date will be communicated once we have full occupancy and have provided sufficient time and opportunity for all owners to obtain their devices.
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