Louie Gravance headlining NEAAPA Education Conference on Tuesday morning
Louie Gravance learned at an age earlier than most the necessary building blocks to
create a successful career in one of the most challenging industries: entertainment. At only twelve years old, he began working in California as a stage, film and television actor and would go on to appear in over thirty-five national television commercials. In 1987, Gravance was offered a summer job with one of the entertainment industry's most successful conglomerates, The Walt Disney Company, beginning as a comic at Disneyland in Anaheim, California and soon thereafter embarking on a twelve-year adventure at the Walt Disney World Resort in Orlando, Florida.
During these twelve years Gravance immersed himself in the Disney culture, developing a seasoned resume with the company and garnering numerous awards for his work along the way. He trained thousands of new-hires at Disney University, teaching from a platform that centered on the powerful impacts of both self investment and delivering the finest customer service experiences possible. He was also invited to design, develop and deliver the premier roster of business programs used by hundreds of corporate clients who took part in various courses and training offered at the Disney Institute. Gravance is the recipient of the Disney Partners in Excellence Award and the Spirit of Disney Award and has been recognized internationally as a Disney keynote speaker, having begun his professional speaking engagements on behalf of Disney in 1998.
IAAPA Regional Advocacy Meeting - Monday, March 12
NEAAPA has always had a great relationship with IAAPA. Erika Scheffer, IAAPA's Director of State Advocacy will be getting NEAAPA members up-to-date on state and federal legislative activities. NEAAPA and IAAPA are working on two initiatives, one in Vermont and one in New Hampshire, and Erika will be providing updates on those. Following this meeting will be a reception for all attendees.
Crisis Management and Incident Communications
Canobie Lake Park's Brand Manager Chris Nicoli and Security and EMS Supervisor Steve McPherson will lead you on a best practices on handling different types of incidents that can and do happen at attractions, how they have handled everything from day-to-day to headline-grabbing incidents.
Revenue Generating Roundtable
Dave Sugrue and Dave Oberlander will lead a discussion on best practices, ideas, and opportunities that members could implement to generate more customer/guest revenue.
Led by Kevin Estrela, meet with NEAAPA members that are going to get you up to speed on their latest products and offerings so you will be able to hit the ground running for the 2018 summer season. You'll hear from members like Allied Specialty Insurance, Dippin' Dots, FetchRev, Naughton Insurance, Premier Rides, S&S-Sansei Technologies, and Windish Music and Productions.