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In response to Canada Post interruptions, the Town has been working to provide residents with alternate ways to access their Utility Bill. We are now pleased to announce the launch of MyTown, a secure online portal where property owners can view their invoices.
To allow residents ample time to pay their Utility Bills, the Town has extended the deadline to November 28, 2025. Residents and businesses are responsible to ensure payments are made on time to receive their discount.
Over time, MyTown could also display property tax notices and other business invoices, making it easier for residents to manage multiple services in one place. Signing up now sets residents up for the convenience of future online services.
Key Points
- Utility Bills are due November 28, 2025.
- All payment deadlines remain in effect.
How to Access your Utility Bill Through MyTown
To register and access your MyTown account, view the instructions below, or watch the video.
1. Obtain your key information:
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Access your unique access code here
- You will receive a confirmation email - check the spam folder if not received
- Locate your utility account number by one of the following ways:
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On a previous utility bill (in the top right corner)
- On your online banking – may be saved under the Payee “Town of Qualicum Beach – Utilities”
2. Register Your MyTown Account:
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Go to MyTown
- Select the “Register” tab
- Enter your details and select “Create an Account”
3. Add Your Utility Account:
- Select the “Login Tab” to login
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Click on the Utility Bills icon in the middle of the screen
- Select “Add a new utility account”
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Enter your account number (printed on a previous bill, or on your online banking history)
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Enter your access code (obtained here)
- Select “Add Account”
- Under “Your Accounts”, select account from the dropdown
- Click on your account number
- Click on the invoice date icon and your bill will display
Other Ways to Access your Utility Bill
The Town will be mailing Utility Bills via Canada Post on October 15, 2025, however due to the uncertainty around the continued Canada Post strike action, the delivery date is unknown. Here are some other ways to access your Utility Bill:
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Visit Town Hall: 660 Primrose Street, Mon–Fri, 9 am–4 pm (except statutory holidays).
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Phone: 250-752-6921
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Email: cashier@qualicumbeach.com
Ways to Pay Your Utilities
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Online/Telephone Banking: Add “Town of Qualicum Beach – Utilities” as a payee through your bank.
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In Person: Pay via cheque, cash, or debit at Town Hall (660 Primrose Street), Mon–Fri, 9 am–4 pm (except statutory holidays).
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After-Hours Drop Box: Deposit cheques in the slot by the front entrance of Town Hall (nearest the water fountain).
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At Your Bank: Pay directly at your financial institution.
Important: Postmarks are not accepted as date of payment. In the event of a disruption in mail service, taxpayers are responsible for ensuring payments are received by the Town before the due date to avoid penalties.
More Information
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