Behind the Scenes:
What is a Hotline Specialist?
As part of our services, we operate a 24-hour crisis hotline, with text option, and in February of 2018, we launched our new website which now has a web-chat feature. It was important to stay up to date with the ever-evolving technology and we now offer these three different methods of connecting with advocates.

Our Hotline Specialists, Deneen and Audya, are trained to provide immediate crisis intervention, and organize follow-up with clients who call, text, or chat our agency. Deneen and Audya receive all sorts of calls and chats between the hours of 8:00am and 4:00pm. Often, that phone call, text, or website chat is the first point of contact between a client and our agency.

Sometimes, individuals just need someone to listen to them, and validate their experiences. Other times, they need information, referrals or an advocate to accompany them to hearings, trials and more. Deneen and Audya can help our clients start the process of connecting with an advocate in person, by building trust and providing more information, which can make a client more likely to come to our office.

With the launch of our text & chat options, we offer new methods of communication that are more inclusive and can reach individuals who are unable to access a phone or are otherwise unable to call our hotline. Clients can also ask questions or respond on their own timeline and without the pressure of a phone call. The chat also allows our advocates to send direct links to referrals' websites or phone numbers that are just a click away for the clients.

Say "Hi" to Deneen & Audya! You might see these avatars when you open a web chat!
Stars & Stripes: Honoring our Local Heroes
What a turnout for the Downtown Cuyahoga Falls Stars & Stripes event on July 5th! A little rain couldn't keep us away and it shaped up to be a beautiful evening. We would like to take a moment to say thank you to everyone who stopped by our table to support our organization throughout the evening. We even had a visit from Captain America! Thank you so much to all of our amazing staff, board members, volunteers, and interns who helped make this event a success. And BIG THANKS to the  City of Cuyahoga Falls HiHO Brewing Company Missing Mountain Brewing Co. , and  Downtown CF for hosting this fun event, all for a great cause!
K.N.A.F.F. Picnic
August 2, 2019
Join us for the 2019 K.N.A.F.F. (Kids Need a Firm Foundation) Picnic! Children ages 17 and under, accompanied by an adult, are invited to come spend a fun, free afternoon with representatives from local law enforcement and other first responders, with activities including:
  • games
  • fishing
  • exciting prizes
  • great food, and more!

Hosted by:
Victim Assistance Program, Akron Police Department & Fraternal Order of Police, Akron Lodge #7
The Essentials of Victim Advocacy
August 19- 23, 2019
Do you want:
  • to help individuals in crisis?
  • to understand the impact of trauma?
  • to become a victim advocate?

Attend SVAA's Essentials of Victim Advocacy, our nationally approved prerequisite training to become a comprehensive Credentialed Victim Advocate. Complete this 40-hour hybrid course and use the National Organization for Victim Assistance (NOVA) model of crisis intervention to aid individuals impacted by victimizations and traumatic events.
We're Hiring!
If you want to have a hand in securing over a million dollar's worth of funds to maintain and grow our agency, join our team! We can help you pursue your love of research & writing with our open Grant Writer position.

Visit our Careers page to learn more about our organization and the Grant Writer Position!