Training and Development Solutions


February 2017   

Training and Development Solutions Launches New Website!

Training and Development Solutions is excited to announce the launch of its redesigned website, featuring enhanced overviews of our wide range of services, including employee training, consulting, facility rental and support services. The website also highlights additional services provided by our contract education partners, including safety training from the OSHA Training Center, Title IV-E funded training for foster and adoptive care providers, and five apprenticeship programs, which provide paid on-the-job training and classroom instruction.


We are also pleased to feature a variety of educational and workforce development links that provide additional resources for organizations and individuals seeking information on some of the many workforce learning solutions available in the San Francisco Bay Area.


We invite you to visit the new Training and Development Solutions website, and encourage you to contact us to learn more about how we can help your organization address your workforce development and skills upgrade needs.

"OUCH! That Stereotype Hurts" Promotes Workplace Inclusion

OUCH! That Stereotype Hurts is a training program designed to explore communication skills for promoting inclusion and respect in the workplace. Based on the book by Leslie C. Aguilar, Founder of International Training and Development, LLC, the program allows participants to experience the impact of stereotypical comments, jokes and emails, and explore why people don't speak up against stereotypes and other biased behaviors.


Through videos, a PowerPoint presentation and other training tools, including reminder cards with Ouch! techniques, participants are encouraged to:

  • Understand the difference between assertiveness and aggression;
  • Identify the most common reasons people sit silent in the face of bias and stereotypes;
  • Enhance skills for speaking up against stereotypes without blame or guilt.

Stereotypes touch every person - we may send stereotypes, be the recipient or target of stereotypical statements, or be a bystander witnessing stereotypes. There are many reasons people remain silent in the face of stereotypes or other biased statements, even if they'd like to speak up - embarrassment and discomfort, fear of social isolation or negative implications, or they don't know what to say.


In order to make the training relevant and personal, participants are asked to describe a time:

  • When they were exposed to stereotypes in media (TV, movies, music, etc.), and explore the message it sent;
  • When they have been the recipient or target of a stereotype, and how it affected them;
  • When they have witnessed someone else being stereotyped, and how they responded.

The Ouch! program emphasizes that anyone can speak up in the face of demeaning or stereotypical comments. A simple phrase or question can turn a conversation from destructive to productive. The program offers several techniques for speaking up without blame or guilt, ranging from assuming good intent and explaining the potential impact to interrupting and redirecting or simply saying "Ouch!" to get the attention of the source of the stereotypical behavior.


For more information visit or


To learn more about how Training and Development Solutions can deliver customized, on-site SHP/Diversity training incorporating "OUCH! That Stereotype Hurts" techniques for all levels of your organization, call MariAnn Fisher at 925.249.9372 or email

"The simple act of naming a bias as such or objecting to it on the spot establishes a social atmosphere that discourages it: saying nothing serves to condone it."


- Daniel Goleman

Emotional Intelligence

Preventing Workplace Harassment is Good Business

Sexual harassment continues to be a problem in the workplace. In addition to the financial impact of litigation and defending against complaints, employers must also deal with the decline in morale, team productivity and safety when an organization tolerates or ignores harassment. Sexual harassment is an issue that no California employer can afford to ignore.


Employers can help reverse the costs of workplace harassment by establishing well-defined policies and providing training to all employees. The benefits of training include:

  • Ensuring a safe environment where employees can focus on providing maximum productivity.
  • Offering a common framework of knowledge and skills that establishes a standard of respectful business behavior and discourages harassment.
  • Helping build a defensible position if an organization receives a harassment claim or lawsuit.

The California Department of Fair Employment and Housing (DFEH) adopted new regulations in 2016 under the Fair Employment and Housing Act (FEHA). A brief summary of new regulations includes:

  • Employers must create detailed written policies for preventing harassment, discrimination and retaliation.
  • Specific definitions are provided for gender expression, gender identity, sex, sex stereotype and transgender persons.
  • An individualized assessment is required to determine the need for reasonable accommodation.
  • Harassment due to pregnancy, childbirth, breastfeeding or related condition is defined; and eligibility for up to four months of leave per pregnancy is outlined.
  • The duty to accommodate an individual's religion is clarified.
  • Anti-bullying training requirements for California employers with fifty or more employees have been added.

In order to provide the most effective harassment training possible as well as remain in compliance with state law, the following are important elements to consider:

  • Focus on both the behavioral and legal definitions of harassment, giving managers and employees a better opportunity to recognize and stop it.
  • Emphasize prevention by empowering participants with the communication skills to stop harassment throughout the organization.
  • Increase awareness of the high costs of harassment, both financial and emotional, at all levels.
  • Provide practical examples and answer all questions to clear up any potential confusion.
  • Emphasize that all forms (race, age, religion, etc.) of harassment are illegal.

Preventing workplace harassment is not only required by law but also makes good business sense.

Important Definitions

Stereotype: An oversimplified image or statement applied to a whole group of people, without regard for the individual.


Bias: A predisposition to see events, people or items in a positive or negative way. Bias is an attitude or belief.


Silent Collusion: To go along with through silence.


Ally: Someone who speaks up on behalf of someone else.


- Leslie C. Aguilar, Author

OUCH! That Stereotype Hurts

Tri-Valley One-Stop Connects Employers with Job Seekers

The Tri-Valley One-Stop (TVOS) Career Center is a community resource, connecting employers with qualified, skilled talent and job seekers with employment and career development opportunities to achieve economic prosperity. TVOS provides a variety of services to employers and job seekers by collaborating with education, community service, and economic development partners to develop programs and employment services that meet our region's needs.



TVOS receives funding primarily through the Alameda County Workforce Development Board and the Chabot-Las Positas Community College District. TVOS is a member of the EastBay Works collaborative network of career centers serving Alameda and Contra Costa counties, offering a broad range of resources to help job seekers and employers.


The Tri-Valley One-Stop (TVOS) Career Center is located at 6300 Village Parkway, Suite 100, Dublin, California, with a second location on the campus of Las Positas College in Livermore. For more information visit the Tri-Valley One-Stop website or call 925.560.9431.

About Training and Development Solutions

Training and Development Solutions at Chabot-Las Positas Community College District delivers employee training, consulting and related support services to public and private sector organizations. We provide customized, on-site learning solutions that are innovative, practical and cost-effective, including:

  • Leadership development
  • Management and supervisory training
  • Skill building programs
  • Compliance training
  • Curriculum development


For more information about how Training and Development Solutions can help your organization meet current and future workforce challenges, call MariAnn Fisher at 925.249.9372, email, or visit the Training and Development Solutions website.

Training and Development Solutions

Chabot-Las Positas Community College District

7600 Dublin Blvd., Suite 102 ● Dublin, CA 94568

925.249.9372 ●