Quarterly news & updates
April 2020
COVID-19 Phishing Campaigns
Please be advised there are reports of a notable increase in E-MAIL, PHONE, and TEXT MESSAGE PHISHING attempts related to COVID-19. If you receive an e-mail from anyone other than our hospital leadership, please IGNORE as it could be a malicious e-mail taking advantage of our heightened anxiety.  Hospital leadership and intranet\internet sites should be your primary source of information related to COVID-19 and are being updated daily.

If you receive a suspicious email, text msg, or phone call or if you do receive a COVID-19 e-mail from any external party, do NOT open any attachments or click on any links. Please log a ticket with tech support with the ‘subject’ of the e-mail and the ‘sender’ e-mail address (use the TransForm Support Portal or contact the TransForm regional IT/IM service desk at 519-973-4411, extension 7771).

Please delete the concerning e-mail from your mailbox. Please delete the text message from your phone.
TransForm Upgrades Storefront (Citrix)
TransForm recently completed a Storefront (Citrix) upgrade. As a result, you probably noticed a few changes to some of your applications and systems within Storefront (Citrix). If case you missed the communiqué sent in February, click on the link below for more information.
Changes to the TransForm Support Portal
To better serve its member hospitals, the TransForm Support Portal (service ticketing system) has been enhanced. While you can still access the new portal through Storefront (Citrix), the way you submit a ticket has changed. Click the link below for details and step-by-step instructions on how to file a ticket using the new portal.
TransForm Needs Your Help During the COVID-19 Pandemic
During this difficult and uncertain time, TransForm encourages all hospital staff to please use discretion when seeking IT support services. Your assistance is needed as we try to keep the service desk phone line open for critical patient care tech issues ONLY. If your issue is NOT directly impacting critical patient care, please DO NOT call the Service Desk phone line. Rather, please submit a ticket using the TransForm Support portal accessed through Storefront (Citrix). If you are unable to submit a ticket, please work with a colleague to submit a ticket on your behalf. Thank you in advance as we work together during the COVID-19 pandemic.
Your feedback is important to us!

That's why we created a new email-based survey tool (sample below) for you to rate our service.

Look for the one-click survey at the bottom of TransForm staff's email signature in Outlook. Currently, the survey tool is available on all Supply Chain staff's email and will be rolled out to other departments soon.

How would you rate my service? Your feedback can be anonymous.

Great, I’m satisfied            Okay, but not great           Bad, I’m unsatisfied