Most of us understand that 100% availability is almost impossible to achieve. Service disruptions do happen in real life. At TraxComm, our priority is to minimise the likelihood of disruption and the time to restore service. Recently, some of our fibre cables were accidentally severed by workers in construction sites in Tseung Kwan O and Chai Wan, causing service outages to several customers. Our rescue teams were immediately dispatched on-site to divert services and repair the damaged cables. Hence, the inconvenience caused was minimised and service was restored within hours. Subsequently, the construction sites are closely monitored to avoid mishap from happening.
– In addition to the physical network coverage, we also ensure our network capacity continues to expand to meet future demands, as customer applications are already leveraging more on the latest technologies, such as 5G, AI, VR/AR, big data, all of which require larger bandwidth and lower latency.
” is not only intended to track our performance in meeting your expectation, but also serves as an indicator of our ongoing network enhancement. That is why you can feel at ease with our services, as we are committed to fulfilling your current and future requirements, which are pivotal in achieving your strategic business objectives.