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March 23, 2020
Trustee Response to COVID-19

Let me assure everyone that members of our Trustee team will be available to assist you during regular office hours and we have no plans to close at this time. However, we have implemented some changes to protect the public and our employees, including limited public access to our offices on the upper floors at 157 Poplar. We encourage you to do business with us through our smartphone app at Payit901, online at www.shelbycountytrustee.com, or through the mail, and our staff is available by phone at 222-0200. We also encourage you to obtain a money order or check to mail to us rather than coming downtown with cash. Mailed payments are good for the date of the postmark and if you request a receipt, one will be sent to you. You can also print receipts from our website.
 
If you do come to our building, you will be greeted in the lobby by an employee - our virtual assistant - via video-chat. He or she can determine your needs and if necessary, an elevator will be unlocked for you to come up to our offices. There is also a drop box in the lobby.
 
Be assured that your payments and tax relief/freeze applications will be processed, and our employees are available to discuss your other needs. Presently, about 2/3rd of our employees are out working remotely, that number will likely increase, and we have only a skeleton crew in the office, so we appreciate your patience.
 
All the best to each of you and we hope you stay safe and healthy!
 
Regina Morrison Newman
Shelby County Trustee

Virtual Assistant Available to Help Taxpayers

The Trustee's Office will continue to assist taxpayers in the 1st floor lobby of 157 Poplar with a Virtual Assistant.
Shelby County Trustee | 901-222-0200 | P.O. Box 2751 | Memphis, TN 38101 
http://www.shelbycountytrustee.com