Employee Newsletter - May 2021
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LEADERSHIP ARTICLE - Alisha Rushing
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Hello! I’m Alisha Rushing and I am the Call Center Manager here in the Texoma Region. Our call center works with the Hunter Super Techs and Sunny Service brands. I play a small part of a big picture here on our growing team. My duties are to support, serve, and assist whenever and wherever needed, but my goal is to see our team and company thrive beyond measure!
To put it lightly, our call center is resilient and inspiring. This team has overcome many challenges in the last year and unity has become a core strength. Each CSR and dispatcher plays a very important role and realizes that it takes our whole team to maintain our high standard. Though we recognize tremendous growth in many areas, we discovered a plateau in our membership numbers. We became so focused on booking every call instead of building a relationship with the caller. Our customers began to really miss the personal experience. Sometimes the process becomes so repetitive that we forget to stop in the moment and see that customer as an investment for the future. We have a plan in place and I am looking forward to watching this develop into having customers for life. This is a goal that we aim to meet on a daily basis, but it is the individual steps that we are taking that gets us there that makes the journey so exciting!
I believe that a positive culture is vital for growth, and I have found that investing time and genuine interest in our employees has proven to be the key
to maintaining that culture. Over time I have learned
that if a person is hungry to be a part of a team, we
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can build a lasting employee. Sometimes experience alone is not enough; there has to be a spark that is fueled by commitment and a great culture where we enjoy the people we work with.
Most of my time outside of the office is spent with my three kids – two with two legs and one with four – and my supportive boyfriend. My boyfriend and I are actually coworkers, and we love getting to work in this industry together.
Alisha Rushing
Hunter Super Techs and Sunny Service
Call Center Manager
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TURNPOINT - Company Spotlight
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Maeser Master Services has served the Louisville area since 1975. In 1963, Marvin Maeser became a licensed plumber and 12 years later, with a toolbox and a pick-up truck, Marvin started his company, Marvin Maeser Plumbing, Inc. He emphasized the importance of doing the job right, following all plumbing codes and providing work that was of professional quality. Marvin Maeser Plumbing started to grow with the help of his wife, Mildred, and daughter, Melissa.
In 1999, Maeser decided to diversify and the name was changed to Maeser Master Services. They continued offering general plumbing, and started providing repairs, maintenance, and heating and air conditioning installation. The stock market crash of 2008 had Bill Stout, Service Manager, thinking that homeowners would be staying in their homes, so instead of moving, they would have the need to remodel. Maeser added bathroom remodeling to their list of services and in 2014 their vision of a dedicated remodel space became a reality when they finished construction and had their open house for the Maeser Bath Design Studio. This allowed customers to envision their new bathroom with the help of seven bathroom design vignettes and a display of faucets, shower heads, flooring, tile, cabinet facades and more. Last year, the design studio booked over 800 jobs and according to Anna Wilson, Remodel Project Manager and Design Specialist, they had almost $1.2 million in sales.
Recently, Maeser has added electric to their list of services as well. They are excited to be able to serve their customers in this new capacity.
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Scott Bowles, HVAC Service Manager, Elijah Vallejos, an apprentice (Maeser mascot), and Joni Crume, Marketing Specialist, give out Easter candy and Maeser magnets in the Lake Forest neighborhood during their Easter parade.
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Anna Wilson & Rachel Perkins in the Maeser Design Studio. |
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Maeser is proud to work with employees that have been on the team for over 10, 20, and even 30 years. Their combined years of experience enable them to not only serve their customers well, but to offer an array of services across the board.
Maeser was the third company to join the TurnPoint Services family in 2017 and has been growing ever since. Maeser's tagline is "Customers for life provided by professionals who care."
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Ben Cloud, General Manager, flipping burgers and hotdogs to celebrate March and their best month ever! |
Techs give out rubber ducks to all clients. |
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Maeser participates in the Gaslight Festival |
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The Maeser float is a bath tub equipped with running "water," a bubble machine, and Sesame Street's Ernie singing Rubber Duckie while employees give out magnets and other branded paraphernalia.
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The Maeser inflatable duck is 10' x 9'. It is a kid magnet and show stopper! |
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The Maeser mascot posed with Marvin and Mildred Maeser, founders of Maeser Master Services. |
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Maeser Plumbing Testimonial
"I’ve always had a great experience with Maeser. My latest service call was for a leaky kitchen faucet, and Jason Smith was dispatched to investigate and fix the issue. He was very courteous, professional, and took care of the problem quickly and efficiently. Many thanks to Jason and Maeser!!!" - Sherman B.
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TURNPOINT - Company Spotlight
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The Schaal Johnston location and the team from 2020. |
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Schaal was founded in 1946 by DelMar Schaal and has been serving the Des Moines, Iowa area ever since. Around 1962 the phrase “Call Schaal Ya’all” was coined. In the 1980s, Wendell and Marlene Fouche purchased Schaal. Wendell and his son, Roger, ran the company until 2014 when it was purchased by Randy Keys and Dennis Lane. In 2016, Randy bought out his partner to become the sole owner of Schaal. Under Randy’s leadership, the company has grown from 18 employees in 2014 to over 90 employees today, while becoming the largest residential service and replacement company in the state of Iowa.
In 2018, Randy added a plumbing division, as well as a state accredited in-house apprenticeship program. They recognized a shortage of skilled tradesmen and decided to take matters into their own hands by recruiting potential employees from outside the trades and educating them in-house.
Schaal has served the Des Moines area with distinction, which has earned them the Carrier President’s Award five times, winning Carrier Dealer of the Year twice, and making the Inc. 5000 list of fastest growing companies for four consecutive years from 2017-2020. Most importantly, Schaal has served the community while developing a strong culture that has placed them on the list for Top Workplaces five times, including earning the spot as the Top Workplace in the State of Iowa in 2018.
Schaal began making the push to expand through acquisition early in Randy’s tenure. With two acquisitions under their belt and a third on the way, Philip Keys stepped into the role of General Manager to allow for Randy to focus more on strategy and growth.
Schaal Plumbing, Heating & Cooling joined the TurnPoint family in October of 2020. They are eager to learn from their amazing partners and help take TurnPoint to the next level.
1940s original Schaal trucks. >
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Schaal team accepting the Top Workplace in Iowa award
in 2018.
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Schaal Heating Cooling Plumbing Testimonial
"Michael conducted an annual cleaning and repair of my furnace and air conditioning unit. Very friendly and professional. While working he found where my sewer pipes had been leaking and showed me.
Mark was able to repair leaking pipes and installed a new toilet. Very nice man and did a wonderful job. Very satisfied with the service I received and the quality of the personnel." - Barb M.
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Congratulations to Amy Kimes, Master of all Trades & Gate Keeper for Chapman Heating, AC & Plumbing, for winning the TurnPoint April newsletter contest. She will receive a $25 AmericanExpress gift card.
May contest - What is the name of our new TurnPoint company and in what state do they reside? Email your answer here. You will be entered in a drawing to win a $25 gift card.
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• Congratulations to our new Plumbing Journeymen!
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Ethan Hedges, Maeser
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Tyler Dillman, Greenwell Plumbing
• Logan Courtney graduated from a plumbing apprentice academy through The Building Institute and is moving into a full-time drain cleaning role at H2O Maestro.
• Jim Nelms, Ops Manager, now has his NATE and EPS Proctor License for Corley.
• Congratulations to these apprentices that are now in Corley trucks!
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Abe Martin (Plumbing)
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Peyton Threadgill (Plumbing)
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Hunter Nelms (HVAC)
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Jason Shaklee (HVAC)
We appreciate your dedication and perseverance!
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What does the TurnPoint Marketing team do? Our job is to drive demand and increase yield through the Customer 4LIFEcycle (C4LC). What does that mean? Unlike many “standard” marketing organizations that are focused primarily on lead or demand generation, our Marketing department is built upon the foundation of “growth.” While ensuring that TurnPoint brands are front and center for a consumer when there is a need for one of our service offerings, our team is also focused on driving increased average tickets and repeat business by staying connected to our customers at all times via exceptional customer service and customer experience best practices and technology.
Growth marketing is focused on customer relationship building and fostering loyalty - it’s a long-term strategy where authenticity and engagement creates advocacy and organically grows customer lifetime values. We couldn’t be more excited to continue to grow amongst the amazing family of brands within TurnPoint, and are excited to welcome two new members to our growing team! TurnPoint is excited to welcome Grady Wieczorek and Alexis Russell to the Marketing team - welcome, Grady and Alexis!
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Grady Wieczore lives in Minnesota, and has a background in B2C digital and traditional marketing within the retail space. "I always say 'diligence rewards results,' and thankfully--here on the TurnPoint team--I am seeing a lot of diligence and a lot of results. I look forward to adding to both." Also, working with HVAC runs in his family! Welcome, Grady!
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Alexis Russell, originally from New Orleans, currently resides in Texas, and has a background in acquisitions and brand management. “I have a passion for content creation and developing innovative marketing strategies. I believe working in a diverse and open environment yields the best results,” shares Alexis. We couldn’t agree more! Welcome, Alexis! |
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Getzschman Heating & Air Conditioning is a heating and air conditioning repair and installation company with 3 locations that has been serving Omaha and the surrounding areas since 1960. One of Nebraska's premier heating and air conditioning service companies, they have a strong commitment to excellence and take pride in their name and strive to honor it every day. They know their reputation is at stake. Other services they offer include air duct cleaning, geothermal and indoor air quality. They won the 2020 Omaha’s Choice Awards for HVAC and their tag line is ‘technicians you can trust with your house keys.'
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We are thrilled you have joined the TurnPoint family! |
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As of April 1st 2021, All Clear Plumbing joined Corley Plumbing Air Electric to become the premier service company in upstate South Carolina. Corley has a tradition of serving the community with quality service and installation since 1986. They are excited to announce that with this growth, they have increased their plumbing service capacity by 50% and now have over 110 employees involved in the Customer for Lifecycle and generating a world class customer experience.
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Margot Shaffer, General Manager, announces the blending of All Clear and Corley to employees. |
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HOME COMFORT EXPERTS A Milestone
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Home Comfort Experts celebrated 15 years in business in April. |
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Ben Cloud, General Manager (and grill master), celebrates a record-breaking March with a cookout! |
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Thank you for
your loyalty
to our company!
If you had a milestone anniversary
in May and you were not recognized, please email Joni.
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May
Danny Scholl Dauenhauer 40 years
David McIntyre Dauenhauer 25 years
Edward Wells Dauenhauer 10 years
John Speed Fayette 10 years
Gary Will Home Comfort 10 years
Ricky Ladehoff Getzschman 10 years
Lee Colyer Maeser 5 years
Jeffery Daniel Fayette 5 years
Justin Byrd Fayette 5 years
Kim Mattingly Fayette 5 years
Elijah Roach Fayette 5 years
Harold Gaunce ll Dauenhauer 5 years
Keith Wilcheck Dauenhauer 5 years
Elijah Roach Fayette 5 years
Shaliese Johnson-Rhodes Cool Air 5 years
Jason Grant Cool Air 5 years
Thomas Thomas Four Seasons 5 years
Allison Gibson Schaal 5 years
Jon Liechty Apollo 5 years
Lora Riggs TurnPoint 5 years
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TicketsatWork Employee Discount
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With TicketsatWork you can save up to 50% on:
- Work from Home Essentials
- Streaming Services: Disney+, Showtime and more
- Sam’s Club Memberships
- Education & Enrichment: Language Learning, Audiobooks and more
- Health & Wellness
- Home Office: Electronics, Laptops and more
- Insurance, Home Security and Protection Services
- Food & Wine
- Online Shopping: Walmart, Walgreens, Macy’s
- Financial Services
- Pet Supplies
- And so much more!
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Visit ticketsatwork.com and click Become A Member and use the company code: TURNPOINTFUN
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Valvoline Employee Discount
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Save 15% at any Valvoline Instant Oil Change Location.
Mention account #3969938 or TurnPoint Employee Discount when visiting.
Cannot be combined with other offer.
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Find a location near you: |
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Staples Employee Discount
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TurnPoint team members enjoy discounts on coffee, snacks, technology, furniture, cleaning supplies and more for your family. |
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The e-Registration link for the purchasing program is below: |
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The Boot Barn is offering TurnPoint team members a 15% discount on regularly priced merchandise. This discount is only in stores, not online.
TurnPoint members will need to show proof of employment at TurnPoint so it will be necessary to show your paystub on the Kronos app or print out a paystub.
Any problems, call Tim Farrell with The Boot Barn at 505.235.7140 or Bill Whittingham at 949.453.4467.
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To find a store location click the link below: |
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Nominate a coworker for a spotlight
Do you know an operator, technician, CSR, or dispatcher that is worthy of praise?
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Do you have information you want
included in the next newsletter?
Email your article and photo to Joni
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for you and your family to get information, access company
benefits and to stay connected to team members.
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