Zero Moment:

When Commitment Crosses the Line

This week’s piece is a little more personal. A reminder that even those who teach about showing up sometimes have to relearn what that means.


Last week, I made a choice that, in hindsight, I wish I’d handled differently.

I showed up for my commitments while sick. Not severely, but enough that I was coughing through meetings and running on fumes. Sure I took every pill, vitamin C and nasal spray I could. But, in the moment, I told myself it was dedication to show up and plow through the work. I was on deadline, I had onsite obligations, and people were counting on me. But looking back, I realize I blurred the line between commitment and consideration.


There’s a fine balance between showing up for the work and showing up responsibly. I had convinced myself that my physical presence mattered most. But leadership isn’t about proving toughness. It’s about practicing awareness, knowing when your effort starts to cost someone else’s comfort or safety.

I’ve always believed that “service starts with self.” That means modeling what healthy boundaries look like, even when it’s inconvenient.


Last week reminded me that grace isn’t just for others. It’s something we owe ourselves too.


Maybe the real lesson is that the hero doesn’t always show up. Sometimes the hero stays home, rests, and returns better, for themselves and for everyone else.


What's something you regret doing, that in the moment you thought it was the right thing...but in hindsight, you wish you hadn't? Tell me about it, let's learn together. And maybe I can help!

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Wisdom in Words

“It takes courage to say yes to rest and play in a culture where exhaustion is seen as a status symbol.” -Brené Brown

TIP of the Week

Rest and Reset


Flu season is here. Daylight is shorter. Energy dips are real. Protect your rhythm.


  • Get your shots. Flu and COVID boosters keep you strong.
  • Sip smart. Teas with lemon and honey soothe and detox.
  • Keep cough drops handy. They work.
  • Skip candles and air fresheners. Fresh air heals faster.
  • Open windows. Even for five minutes, let your space breathe.
  • Sleep. Recovery starts when you stop.


My Latest Article

Beyond the Hype: What the AI Keynote Got Right (and What Leaders Still Miss)

If last week reminded me to pause and reset, this week reminded me why transformation never does. The Gartner Symposium keynote made one thing clear: AI isn’t emerging....t’s here. And the leaders winning right now aren’t the fastest adopters, they’re the most humanly aware.


Here’s the piece I shared on LinkedIn capturing my takeaways from the keynote.


Definitely worth getting caught up on what is trending and where Gartner sees the future going.



 

Learning Corner

A Must Listen to Podcast Episode: Mel Robbins on Overwhelm vs. Stress

Ok, so until I heard this, it didn't quite click. "Stress is when you are juggling a lot of balls in the air. Overwhelm is when life feels like you're juggling knives and you don't want to cut yourself. 


If you're like me, and you have days or just moments when it does feel like you're juggling knives and not balls...this is a great episode to listen to.



Inspiration Corner

Resetting in the Garden

I had a busy weekend catching up on life while still giving myself space to heal and rest. But one thing I couldn’t give up was my time in the garden. The weather was mild, sunny, and breezy, just enough to let the magic happen.


There’s no better therapy than getting down to earth, literally and figuratively. I pulled up the wilted lilies from summer, cleared the crunchy leaves, and made way for what’s next. The garden looked bare, but that’s the beauty of fall. It’s the season of clearing, of letting the soil rest, to be drenched by rain, hardened by snow, and renewed by spring.


This is also the time to split bulbs, multiply plants, and propagate new life. I divided the mums I’d just bought, planting them into the ground. I tucked tulip bulbs into corners where the grass had thinned. Every act felt like an investment in what’s coming.


That’s what I love about this time of year. It’s full of quiet faith. You don’t know if the plant spikes will work their magic by spring, but you trust they will. You don’t know if the hydrangeas will come back stronger, but you believe they can. You don’t know if the bulbs will bloom, but you plant them anyway.


Because people who garden believe in the future. It’s the only way.

 

What's something you do around this time of the year....a hobby, a ritual, a thing that sets this season apart from others? Tell me about it!

Missed previous newsletters? No worries, here are the last 10!


Vol 59 2025-10-28 Go Live or Go Bust

Vol 58 2025-10-21 The Delta of Disconnection

Vol 57 2025-10-14 Home is where the heart is

Vol 56 2025-10-07 The Day Debbie Downer became the Hero

Vol 55 2025-09-30 Hero to Zero on a Rooftop

Vol 54 2025-09-23 Into the Fire- A Lesson in Servant Leadership

Vol 53 2025-09-16 Designing for Delight

Vol 52 2025-09-09 52 Editions- Woo hoo!

Vol 51 2025-09-02 Microsoft: too big to care

Vol 50 2025-08-26 Lowe’s Service Strikeout: 3 Promises Zero delivery



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My Story in 2 Minutes

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