What's new visually on the scorecard?
We've made a few enhancements based on your feedback:
1. Trend lines: for a number of key metrics (e.g., mortality, sepsis, readmissions, LOS), we've created a 9-month trend line that provides a broader view of how a given month's performance fits into recent performance. A green dot on the trend line denotes the best month's performance and a red dot the worst; the dotted line represents our aspirational 90th percentile benchmark to other academic medical centers.
2. Actual #s: similar to our approach with harm events, we've added patient numbers to our mortality, sepsis, and readmission data. For instance, during the month of July, you'll note that our Mortality O/E was exceptional at 0.83; this translates to 59 actual deaths with 31 from sepsis (a typical month for us). We also had a near record low month for readmissions at 10.28%, which equates to 318 actual patients. We hope the combination of an index with patient numbers tells a better story.
3. Static versus dynamic data: with the exception of the People pillar, all of the other metrics are dynamic and get updated monthly. To make this clearer, we've oriented the Gallup and Net Promoter data differently and now provide a 3-year trend to each.