WEDNESDAY, April 6, 2016
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2016 ULC Annual Forum
ULC Libraries: Getting to the Evidence 
October 5-7, 2016
Kansas City Marriott Downtown - Kansas City, MO

Urban libraries, like results-oriented organizations in all sectors, need the right language and data to understand and ensure that our work is meeting the goals we've set for ourselves. Join us at this year's ULC Annual Forum as we focus on exploring and developing a framework that we can all use to describe the outcomes and impacts that we create for the individuals and communities we serve - both at the local and national level.

To register and learn more about the Annual Forum, visit the ULC website.

If you have questions, please contact Katherine Behrens, ULC Member Programs Executive.

ULC Webinar: Grow Your Own - Leaders + Teams
Tuesday, April 19, 2016
9-10 am PT | 10-11 am MT | 11 am-12 pm CT | 12-1 pm ET

Are you ready to step up your leadership role? Do you want to improve your team dynamics and explore ways in which you can overcome the five dysfunctions of teams? Are you seeking ways to spark creative problem-solving among leaders and teams alike? Join your ULC colleague and Grand Rapids Public Library Assistant Director, Marla Ehlers, for the upcoming webinar, Grow Your Own: Leaders + Teams.

During the webinar, Marla will draw connections between The 5 Dysfunctions of a Team, the R-squared - Risk and Reward Conference philosophy, and a leadership training curriculum tailored to your library's needs. Together you'll explore exercises and experiences that will build team trust, master conflict, and establish commitment. Join us to learn how effective teams engage in unfiltered, passionate debate and have leaders who understand just who their first team is, as well as how to foster your own pool of self-aware leader-candidates.

Register today to participate and receive a recording to share with staff!

ULC Library Legislative Day Reception  
Monday, May 2, 2016, 6:00 - 8:00 pm ET 
Urban Libraries Council Office
1333 H Street NW, Suite 1000 West, Washington, DC

Are you planning to visit DC for Library Legislative Day? If so, please plan a visit to the ULC office to meet with ULC staff, reconnect with your peers, and enjoy a few bites and refreshments.

Please kindly RSVP if you can join us.

For those of you riding the Metro from either Capitol Hill or another location, the ULC Office is conveniently located close to the Metro Center and McPherson Square metro stations.

See you in May!
New Study of Public Library Core Customers Demonstrates Library Reach, Relevance, and Resilience

ULC member Las Vegas-Clark County Library District (LVCCLD) recently partnered with CIVICTechnologies to complete the first public library industry report of "big data" on library use. Findings from the report, Core Customer Intelligence: Public Library Reach, Relevance and Resilience, show that
public libraries have strong, stable and consistent use by core customer groups who come from all walks of American life. The data show that public library core customer demographics mirror the unique, hyperlocal diversity and complexity of U.S. metropolitan areas.

According to Daniel Milam, LVCCLD director of development, the research data will allow the library to better understand who their core customers are and strategically guide programming to reach diverse populations in their community. The research, analyzing data from ten public libraries, was conducted by the LVCCLD in conjunction with CIVICTechnologies and funded by a 2014 National Leadership Grant from the Institute for Museum and Library Services (IMLS). The report also incorporated data from ULC members Anythink Libraries, Denver Public Library, Houston Public Library, Topeka and Shawnee County Public Library, King County Library System, Omaha Public Library, Pierce County Library System, and Skokie Public Library.

Click here to read the executive summary and full report.

Edge: Shaping Oak Park Public Library's Strategic Planning to Better Serve Community Priorities
To serve as an effective digital inclusion leader in its community, Oak Park Public Library (OPPL) used data from the Edge Toolkit and its resources to shape the Library's strategic planning around technology to ensure that all members of the community have access to the resources and services needed to succeed.

According to Sharon Comstock, OPPL's assessment manager, the library believes that one of the most important ways to serve this diverse community is through digital inclusion, equity, and empowerment. Edge provided a clear lens through which OPPL could tie technology services to community priorities, identify gaps and track the effectiveness of existing programs and services.

"With Edge, we can start to figure out where technology really lives and what we can do with it," said Comstock. "We are now at a place to make decisions that make sense for us and the community. We are using Edge to redesign and reengineer what digital inclusion means with our community, not just for them."

Read the full story to learn how Edge impacted the Oak Park Public Library. 

Pew Article Highlights How Public Libraries Work to Fight Homelessness

Public libraries are committed to helping all members of their communities succeed, and a recent article from Stateline, a policy news service of The Pew Charitable Trusts, shines a spotlight on how some ULC libraries are rising to the challenge to address homelessness. The article features anecdotes and interviews with ULC members Salt Lake City Public Library, Dallas Public Library, and DC Public Library. The piece examines how 21st century public libraries go beyond providing books and storytimes to offer critical social services helping those that struggle with mental illness, addiction and homelessness. Whether it's hosting discussion forums and social gatherings in Dallas Public Library or hiring volunteer outreach workers in the Salt Lake City Public Library, public libraries are providing safe community centers that work to help people from all walks of life succeed.  
E-RATE 2016:
We hope that everyone who was planning to apply for E-rate funding in 2016 filed Form 470 before midnight on Monday, April 1, 2016. This is because applicants must wait at least 28 days after Form 470 is posted to the USAC website before selecting a service provider, signing a contract and sign and submitting an FCC Form 471.

If you need assistance in preparing Form 471, consult USAC's File Along with Me that provides guidance on completing the form, including the changes in the  FY2016 Eligible Services List.

If you have any questions, remember to join ULC members and State E-rate Coordinators for weekly calls on Tuesdays at 2 pm ET through April 29, 2016.

For call details and call-in information, contact Katherine Bates. 
FCC Votes to Reform Lifeline Program Lowers Broadband Internet Prices for Low-Income Consumers
On Thursday, March 31, 2016, the Federal Communications Commission (FCC) voted to modernize the Universal Service Fund's (USF) Lifeline program. This program was created in 1985 and subsidizes telephone and mobile voice access for low-income Americans. The new rules allow the Lifeline program to offer low-income households a $9.25 a month subsidy for Broadband Internet Access at home or to add a data plan to their cell phones.

The modernization to revamp the Lifeline program is the most significant initiative ever undertaken by the federal government to promote broadband adoption. As libraries know, providing fast, reliable broadband is a must in the digital age. Libraries provide free and open access to technology, but they cannot provide the access needed to fully participate in today's society as they are not open 24 hours a day, seven days a week. Reforming this program to include broadband is an important step in connecting all Americans to resources that are essential for participating in today's society - from jobs to education to healthcare.

Click here to read ULC's overview of Lifeline reform. For more information, contact Katherine Bates.

Celebrate the Work of Public LIbraries!

Kicking off Sunday, April 10,  National Library Week and National Volunteer Week will once again coincide to provide public libraries with the opportunity to promote their impact on communities across the country and the important ways in which volunteers support their work. Library volunteers strengthen programming and help build capacity to maximize the impact of public libraries as they lead and transform communities.

Visit the Points of Light and American Library Association websites to learn more about how your library can raise awareness for these campaigns through community events, programs and social media. 
For more interaction with your colleagues, follow ULC on Twitter and Facebook. ULC also has a LinkedIn group. Please like, follow and join!


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Urban Libraries Council

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