COVID-19 UPDATE 3/17/20: Our New Order Pick-Up, Delivery and Showroom Policies to Reduce Virus Risks While Keeping Your Projects Moving
Many of you already receive abundant news on the risks of COVID-19 virus and how you can prevent the spread. This is a brief message to update you of plans Preston Feather has in place and what we can do to support our customers during these uncertain times.
We will continue to run regular delivery schedules for all customer projects.
We will have new store ordering and pick-up services for our walk-in customers
We are taking steps to reduce non-essential store traffic.
For walk-in customers or contractors that prefer to pick-up material, we will provide a curb-side pick-up service to minimize virus exposure risk.
Signage will be posted at each location with the contractor desk phone number. Customers may call to order materials and receive service over the phone. Our staff will coordinate the rest, staging or loading the materials for you and coordinating payment without requiring your entry to the store. Of course, delivery to job sites is always available.
To order materials for curb-side pickup or delivery, call the contractor desk directly at one of our four locations:
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Petoskey (231) 439-5889
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Harbor Springs (231) 348-1389
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Gaylord (989) 732-8862
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Traverse City (231) 943-1180
To arrange for an estimate for your project, we require a digital copy of blueprints. Call one of the above locations and we will assist you with the email address of the best sales representative to review your request.
Appointments may be made with one of our Window & Door or Cabinetry sales specialists as required, too. These may be conducted in person with appropriate social distancing precautions or “virtually” via web-based video conference.
Store hours, operations and delivery services
All store locations will be closed on Saturdays until further notice. This affects our Harbor Springs and Petoskey markets.
We will take practical measures to isolate our staff to minimize risks
You probably won’t be able to tell where our staff are working from – our sales staff, designers, and support staff are equipped to support you from almost anywhere. We already have asked many of sales staff to work from home or places where they can minimize larger group exposure.
We encourage employees with any symptoms to stay at home, and we provide paid time off and health care insurance coverage for our staff. With the closure of schools and uncertainty yet related to virus testing, we will be flexible with all our staff through this challenging period so they do not endure additional financial hardship while minimizing the risk of virus contact. Any employees that have been traveling out-of-state recently will also work from home or be quarantined as appropriate.
Reminder – ways we can communicate electronically
A number of customers already take advantage of these electronic communication features that make it easier to conduct business remotely and with less paper touched by others:
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Electronic invoice option.
Have invoices emailed automatically with each sale.
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Electronic statement option.
Month end statements are available by email.
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Pro-Link Web App.
Available on your mobile phone or computer web browser, this app provides complete access to quotes, orders, invoices and statements including digital copy history of all documents for every account and job.
Contact Brent Vizina, our Customer Accounts specialist, at
arec@prestonfeather.com
or (231) 439-5828 to learn more or sign up for the electronic services described above.
Questions about how we are responding to the COVID-19 issues or our service to you during these challenging times?
None of us have answers to the biggest questions surrounding the COVID-19 virus, but we can share what we know and do things that help reduce risks to us all and keep your project moving.
Please do not hesitate to call us if we can answer any questions you may have about Preston Feather’s response and how we may service you best during this difficult time.
Kirk Jabara
, owner
kjabara@prestonfeather.com
(231) 675-7627
Lori Lunger
, Human Resources
llunger@prestonfeather.com
(231) 439-5806
We are here to help.
