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April 2017 A Practical Resource for the USGN User
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A lot has been made of a person’s first 100 days in a new position. If you are like me, you have had a few of these chapters in your business life. They bring a unique mix of exhilaration and exhaustion. Beyond the information overload, getting to know your new team and creating a chemistry is crucial. In fact, it is the backbone of the success of any organization.
Since I joined USGN on January 23, I have learned quickly how much passion the team has for its customers and how much it believes in its cloud-based solutions. Most of you have met one or more of our team and can vouch for this. As the rookie on this team, I can as well. They are truly dedicated to each other and to you.
I have also seen an increase in new companies who want demos of our solutions. Awareness of USGN is ramping up with new clients seeing first-hand what this means to their speed to market and bottom line. All of this is due to the team that Doug has developed. I trust that you will continue to see that our growth is a benefit to you as well.
Finally, I cherish your feedback. Contrary to what most businesses think, silence is not golden. If you have a suggestion on how we can improve, please let me know. We believe we are the best at what we do. But we can be better with your help.
My first 100 days will be complete at the end of April. And the next chapter will begin. But I already know how blessed I am to be part of an incredible mix of teammates and clients who drive each other to excellence every day.
Russ Otten, VP of Sales & Marketing Cell: 602.668.6880 Email:russ@usgn.net
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Where the Rubber Meets the Cloud
Client Interview
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Doug Geier, Vice President of Professional Services, Phoenix Telecom, a USGN client since 2015
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"USGN customizes all the time. It’s the reason why we chose them in the first place."
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Phoenix Telecom Solutions provides its global customers with new, certified reuse (refurbished) equipment, re-manufacturing services, asset re marketing, professional technical and maintenance services, including repair & exchange and spare parts management. Phoenix supports the growing unique demands of Service Providers and OEMs and large enterprise organizations with legacy and next generation networks. Phoenix understands the requirement for alternative sources of telecommunications equipment and professional services that are required to reduce capital and operating budgets and is confident that our solutions offer an exceptional value.
Doug has over 20 years of experience in professional services and operations, including start up, acquisition and growth. Previous to that, he had key management and executive roles with Cardinal Health and Lucor. Doug has been recognized twice as National Operator of the Year and Franchisee of the year.
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Q Why USGN?
A “USGN customizes all the time. It’s the reason why we chose them in the first place. We shopped between USGN and 3-4 others and found USGN to be much less robotic.”
Q What is the typical size of a project, and how many do you manage at any given time?
A “Projects are very small. But there are 1,400 current projects, located from Florida to Japan. That’s why USGN’s responsiveness is so critical to our success.”
Q What features do you find most valuable?
A “Repository is crucial, especially for site pics. We also lean heavily on the timecard and mileage elements.”
Q How has USGN enabled you and Phoenix Telecom to be more successful?
A “Information passed along to different groups is essential. We are able to look at all information at any given time. I’m a big fan of the USGN group."
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Today's Forecast: Less Cloudy
Tips & Tricks
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Here’s a bit of code to make your USGN solution usage more effective.
- Add the following to the end of a URL of a form-based report to see all projects, even if the form has not yet been submitted: &all_projects=1
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Lightning Strikes
News Updates
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- Our 2017 User Conference will be held in Phoenix, AZ, in late October. We are adding several exciting elements. If you have been a regular attendee at these annual events, you will not want to miss this one. If you have contemplated but not attended one yet, this is the year to start. We are finalizing details and will announce soon!
- Our Webinars take place at 10:00AM PST every 3rd Wednesday of the month. Mike Leathers will lead and facilitate these key events. Starting with April, the format will be an “Open Mike”, with participants able to ask questions about various topics. Please sign up on our website to join Mike each month for an informative session.
- Feedback is a gift. So, we are carefully developing a Client Survey to maximize your input while minimizing the time needed to complete. Stay tuned for the release date.
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