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It's the little things. Some people think that memorable experiences have to be expensive and elaborate affairs. Not true. I recently visited the world-class Inn at Perry Cabin in St. Michaels, MD. One day, I happened to see the captain (yes, the resort has its own fleet). I noticed his cap, and made a quick comment about how sharp it looked. Less than an hour later, I saw the same cap waiting for me. I didn't ask for a cap. I wasn't expecting a cap. Yet, I now own a cap that I will wear proudly AND tell everyone about. To create memorable experiences, oftentimes all we need to do is pay attention and take initiative. To make it truly memorable, personalize the gesture whenever possible.
Takeaway: Do something today to create an exceptional memory for someone.
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