Another way USVIHTA is working for our members! Order Genie is a contactless mobile ordering platform for hotel guest services that enhances guest experience and safety while boosting revenue for the hotel. The platform allows guests to place all food & beverage orders, and make any guest services requests, all from a single location: their mobile phone.
Now guests can order anything, from anywhere, anytime throughout their stay. Restaurant & cafe ordering, housekeeping, valet, concierge questions, maintenance issues and front desk requests such as toiletries, towels or bottled water. All they have to do is scan the hotel's custom QR code or text the dedicated number for easy access to the web-based platform. There are no apps, no downloads and no logins.
In the post-COVID world, this contactless technology is a critical safety tool for eliminating lines and crowding in common spaces, and stops the spread of germs by using cashless payments. The hotel can display the QR code at the front desk, in guest rooms and anywhere throughout the property to continuously encourage guests to order from anywhere they are, greatly increasing revenue for the hotel.
The platform also streamlines operations for the hotel by consolidating all guest services requests to a single location, where the hotel can monitor and resolve all tickets right from their web browser. Tickets are automatically distributed to the correct department so that teams only see tickets that pertain to them, which greatly improves ticket resolution times and increases positive reviews.
It's incredibly simple for the hotel to implement, there's no additional hardware required and no need to change any current software. It integrates directly into the hotel's current Point Of Sale system and payment processor.
Order Genie is entirely free
to the hotel, we only charge a convenience fee to the guest on every monetary transaction that happens on the platform, which the hotel can easily opt to split with the guest or cover the fee entirely instead. Read more