Opening Keynote: "Avoiding Round One" with Jeff Mowatt
Wednesday September 20th | 9:00am - 10:30am
Gaining cooperation with difficult customers - Imagine how much less-stressed you could be at work without having to deal with "people" issues.
Jeff has influence himself as a 30 year customer service strategist, black belt martial artist, and business owner. Get ready to laugh and learn with Jeff as he shares subtle ways to deal with difficult behaviors.
"The Inflation of Everything" with Brian Emmerton
Wednesday September 20th | 11:20am - 12:20pm
Our industry has been greatly impacted by hyper inflation and market conditions that has not been seen for many years.
Brian has over 25 years of executive leadership and management in food & support services. Brian will provide you with pre-planning insights to help you prepare for your next year of operations as the curve of inflation moves through our market.
"Unattended Retail - What's in "Store" with the Connected Campus?" with John Chidiac
Thursday September 21st | 9:00am - 9:50am
In our rapidly evolving connected world, how do we meet the consumer’s needs in an Unattended Retail environment?
As President of 365 International, John is responsible for Global Business Development, identifying, launching and operating new territories for 365 worldwide.
"Coffee in Canada - The Road Ahead" with Robert Carter
Thursday September 21st | 11:40am - 12:30pm
How has the coffee industry performed over the past 5 years in Canada? What are the current trends that are driving the industry forward?
Robert Carter is Canada’s leading restaurant and foodservice expert with over 20 years of unique industry experience spanning executive leadership, strategy, sales, marketing and research.
