Welcome to the United Way Volunteer eNewsletter for organizations involved in volunteer engagement in the UWDATS region. For this quarter, we welcome Jackson and Delaware County agencies to our partner mailing list. Our goal is to provide helpful best practice tips, volunteer management resources, and highlights about volunteer opportunities. We want to make this a helpful resource for all the organizations our Volunteer Center serves. We welcome your suggestions and ideas!

Tina Hasken
United Way Volunteer Engagement Coordinator
9/11 Day of Service and Remembrance was hosted at the University of Dubuque at Blades Chapel. This event showcased stories and experiences of first responders, emphasized the importance of serving others, and connecting with the community through volunteer opportunities.  Fifteen organizations tabled in the court yard to continue to spread the word of volunteering and engaging in our community. We are happy to say over 200 people came out and supported the 9/11 Day of Service and Remembrance.

Iowa Mission of Mercy (IMOM) came to Dubuque for 2 days to provide free oral health care. 1,064 of volunteers showed up to help make the event run smoothly. There were over 1,200 extractions and 1368 patients in just those 2 days! That impact value equals $865, 264  in dental work. Great job to all those volunteers and IMOM! 

HOW TO CONTACT 2-1-1 Information & Referral Helpline:
Landline: 2-1-1
Any phone: 319-739-4211
Toll free: 1-866-469-2211

If your agency has had any programs updates, please notify 2-1-1 at mlerch@hacap.org or smoffett@hacap.org
Volunteer Management
Best Practices
How to keep volunteers 
and organizations happy
Volunteers are already committed to work. However, over time it can be difficult to find the motivation to keep volunteering. According to idealist.org it is important to ask questions that could and will keep volunteers. A few questions are:

1. Are they volunteering to make their community a better place? 

This is important to know when it comes to knowing the volunteers. Personal connections with volunteers will make them feel wanted and appreciated.

Hills & Dales, which provides services to children and adults with severe disabilities, takes the time to get to know their volunteers to make sure it is a good fit for everyone. Volunteers are needed at Hills & Dales to help them with their events and clients. The volunteers quickly learn just how important they are to their new found friends and to Hills & Dales.

2. Should we thank our volunteers? 

Of course you should thank volunteers. Motivation and recognition go hand in hand. V
olunteers will feel more welcomed and pleased which will encourage them to do work in their community.

St. Mark Youth Enrichment does a great job thanking staff members and volunteers. There is a staff and volunteer appreciation day and they have students decorate thank you cards with a small gift card and yummy treats.  

3. Why is demonstrating impact important?

Demonstrating the impact of the volunteer program is one of the most difficult things to do in volunteer management. Demonstrating impact will help build support and recognition in the community, attract the attention of potential funders, and help maintain a strong relationship  with current funders.

Many, if not all agencies should be bragging about how hard their volunteers have been working for the community. This will help build a reputation in the community that is a positive image. Circles Initiative hosts Circles Social Night which focuses on fun and relaxation.There are different themes each social night as well as entertaining minute to win it activities, as well as relaxing yoga/meditation. These nights allow volunteers to step back and see all the hard work they are doing as well as see the impact they have made.

4. Why should we evaluate volunteers?

Evaluating and reporting are crucial to improving a volunteer program and its overall impact.
AmeriCorps Partners in Learning evaluate their AmeriCorps volunteers to ensure all their volunteers did the work they were asked to do. Evaluations are also used to help improve any problems that may have occurred. 
Above are just a few of many examples to secure long-term commitments from volunteers. So, what will your organization implement to make volunteers feel at home and appreciated?

Volunteer Spotlight
 VRC Training in Action
Volunteer Reception Center (VRC) training had their second training in September. Approximately 60 volunteers from all over the area came to learn how to successfully set up a Volunteer Reception Center. Through coordination and planning, that natural response to help our neighbors and community can be maximized to become even more effective. Tom Berger, Director, Dubuque County Emergency Management and Patrice Lambert, Executive Director of the Dubuque County Health Department, also attended the event. There will be another training opportunity in April. 

To learn how your agency can connect with local workplace volunteer efforts, contact tina.hasken@dbqunitedway.org.

Help the Homeless

Help Our Homeless are encouraging everyone to run a drive and/or collect items for our homeless. 

Time frame and Locations:
Throughout the month of October. It's not too late!!

Kennedy Mall
Customer Service Desk
55 John F. Kennedy Dr. | Dubuque

The Roshek Building
700 Locust St. | Dubuque 
For more information on what items are needed or to get in involved register below.

Register here >

Poverty Simulation  

We invite you to walk a mile in the shoes of those facing poverty by participating in the Community Action Poverty Simulation (CAPS). 
The CAPS provides participants with the opportunity to assume the role of a low-income family member living on a limited budget.  This immersive experience will be challenging and will sensitize you to the realities of life faced by people with limited incomes. 
Participation in the CAPS is free and open to everyone. All sessions will take place at Loras College in Ballrooms C & D and registration is required. Volunteers to help facilitate the simulations are needed.

Friday, November 18: 1- 5 p.m

Mobile Food Pantry

New Life Assembly Church works closely with the Northeast Iowa Food Bank out of Waterloo to supply food for low-income families and individuals. The Mobile Food Pantry is available the first Thursday of every month with the exception of December which is the second Thursday. The pantry is handicap accessible. Doors open at 4pm and go until 7pm. The mobile food pantry is always looking for new volunteers. If you are interested you can call the church at 563-927-3324. 

Address: 1208 E Main St. Manchester, IA 52057 

Volunteer Management Tip! 

Set up your Get Connected agency profile and keep your volunteer needs and events updated so volunteers can find you easily.

United Way is very pleased to offer Get Connected as the latest way we give our neighbors the opportunity to care for one another. We sincerely hope you enjoy using Get Connected to give back!

The Volunteer Center at United Way of Dubuque Area Tri-States is generously funded by the Volunteer Generation Fund.

Visit our website.

"The world is hugged by the faithful arms of volunteers." ~Terri Guillemets