event news

Upcoming Events Preview
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New Support Tools!
Learn about new Wiki-Search User Manuals, Knowledge Base, Online Ticket entry & video screen capture!

Who should attend? Anyone who interacts with Universal Support!

A Year in Review
Sit back as we highlight all of the new HDMS features from 2018, as well as our training plans for 2019!

Who should attend? Super Users, Process Decision Makers, Training Leads, Team Leads, Managers.

EDI Overview
Geared toward building a solid foundation of EDI functions, the overall workflow that needs to be managed, & how to prevent bottlenecks.

Who should attend? EDI Specialists, Super Users, Team Leads, Managers.
Wondering how another companies use HDMS to do a specific task?

Head into the Huddle every 2nd Tuesday @ 2PM ET to speak with your peers.

Join 'Go To Meeting' Nov 13th @ 2PM ET to get in on the convo!

Meeting ID: 770904117
Interested in joining our 2019 Users Conference steering committee?
2019 Users Conference!
WHEN: September 2019

Did you hear someone speak that inspired you in the past year?
We are looking for Guest & Keynote Speakers!

Is there an area of HDMS that always stumps your staff?
We are taking course suggestions!

We took the past year off, and as you can see by our version releases we have been busy!

We are very excited to get back together with all of you and foster new and exciting conversations!
product news
Version 3.21.2 is now available!
We've released HDMS v3.21.2 which gives your staff powerful new tools like Patient WorkSpace, Work Order Insight, Fax Any Document, and much more!

If you'd like to learn more, review our Sneak Peek Video below before downloading Release Notes!
You're dealing with more than just images. That's what makes our new content management solution StowPoint different from other imaging software on the market.

Hold video, audio, and image files all in one patient account folder alongside scanned hard copy documentation.

Tight integration with HDMS allows users to see the complete picture between the HDMS patient account history and stored content. 
industry news
Do you provide PAP supplies?

After OIG published findings in June that indicate Medicare overpaid PAP supply claims by $631MILLION, an audit is underway. If you have received a letter, or simply want to gauge the impact this may have on your business; we've published a short tutorial about finding the data you need to get started in HDMS.

This free tutorial takes advantage of the Ad Hoc Report Builder, powered by Reporting Foundation. If you have not invested in this feature but would like Universal to purchase a custom query of the claims that may be impacted by this audit, please reach out to Support to begin a quote.
Tech Talk
Have you noticed purchase orders, vendor ID's, or other ID values jump in your system by 1000? Here's why... READ MORE
Don't make these common mistakes!
With a front row seat to the large scale project that is a new software implementation, our own Kevin Dobiesz has witnessed the costly effects for companies who've underestimated it's scope.

Competitive Bid heads into gap years...
CBA is going into a gap effective Jan 1st and is expected to last 2 years. This means, no bidding in 2019 AND any supplier with a Medicare number can provide & bill for CBA items and will be paid. READ MORE
Partner Additions
While traditional retail markets are gearing up for their busiest time of the year, the healthcare space enters its annual fall frenzy. During the rise fall allergy & asthma neb treatments healthcare providers meet a long line of
patients who’ve been in crowded waiting rooms all day. Stack patient demands on top of staff holiday vacation requests, year end inventory plans, and month end/year end reporting demands; healthcare offices are pushed to their max.

To let our Clients focus on patient care, we try to be extra conscious in the last quarter that we are supporting their needs while not demanding all their time. For companies like ours and our partners, this is a great time to grow and create plans for empowering Clients in 2019. Take a look at some of the new additions to our Partners operations.

Allegiance Group welcomes Robert McCabe, bringing more than 20 years of Technical and Client Services background. As Chief Information Office, McCabe looks to deepen Allegiance Group’s tech capabilities in client service management, onboarding, and HDMS collaboration.

BJ Martinelli has joined Prochant to help HME Companies decide if Prochant’s proactive revenue cycle management suits their budget and goals. As Strategic Coordinator with 13 years of experience, he assures total transparency in his relationships.

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Sales | 810.653.5000 x 2