AHMA East Texas Trainings

Wednesday, November 16, 2022 Best Practices for Communicating with Residents 11:00 am - 12:30 pm CST | Gwen Volk |  $95 AHMA Members | $145 Non-Members REGISTRATION DEADLINE NOVEMBER 15 Register Online Communication is a skill and an art - especially when it comes to having to communicate complicated and sometimes unpleasant realities to the resident of an affordable housing property. Role playing, shared success stories and rules for keeping your cool, participants will learn how to come out an ally instead of an adversary to those residents that have a lot of "issues".

Tuesday, December 13, 2022 How to Implement an AFHMP 10:00 am - 11:30 am CST | Gwen Volk |  $95 AHMA Members | $145 Non-Members REGISTRATION DEADLINE DECEMBER 12 Register Online So, you’ve written your Affirmative Fair Housing Marketing Plan and HUD, RD or the State Agency has approved it. Now what? Bring the plan you are trying to implement and we will dissect it together. Even if you didn’t write the plan but are the one on site having to implement it, this course is also for you! This course reviews where the information came from and what it means, teaches you how to implement and train staff on the plan, keep and organize records, track results, and prove ongoing compliance. We will also discuss how to perform the 5-year review of the plan, how to determine if the plan needs to be revised, and how to report the changes or lack of changes to HUD.

Thursday, December 15, 2022 Interviewing Applicants at Move-In 11:00 am - 12:30 pm CST | Gwen Volk |  $95 AHMA Members | $145 Non-Members REGISTRATION DEADLINE DECEMBER 14 Register Online Whether your property is HUD, Tax Credit, RD, HOME or Bond, learn how to effectively and efficiently conduct the all-important applicant interview to ensure that assistance goes to families who are qualified and/or protect your owners credits. This course covers how to establish rapport, gain trust, and ask the right questions in the right way while ensuring a consistent scripted approach to prevent costly fair housing mistakes. Includes tips on interviewing applicants face to face, by telephone and via a virtual app and interviewing persons with various types of disabilities. Participants will apply what they are learning through in class polls on common situations they encounter.

832.592.9191  |  info@ahmaet.org

SHCC Website AHMA ET Website