Provider Connection
February 2021
We are pleased to provide the following updates, and encourage you to share this information with others in your practice. If you have any questions or need assistance, refer to our Administrative Manual for Participating Providers or feel free to contact us.
Our Secure Message Center
On February 20, 2021, HMAA and our administrator, HWMG, will change our email encryption service to SonicWall. Recipients who receive an encrypted message from our Secure Message Center will receive a notification email with instructions on how to open the message through a customized link from ssl.sonicsecuremail.com.
Updates to Practitioner or Practice Info
Please keep HWMG updated with changes to your practice information. This includes billing and mailing addresses (especially suite numbers), phone numbers, and email addresses. If we do not have current information on file, there will be a delay in receiving updates and other important information from us.
If any information needs to be updated, please complete and submit a Provider Add, Delete or Change Form.
Credentialing/Recredentialing Tips
HWMG understands that the credentialing process can be challenging. Here are tips to help ensure we can get providers credentialed or recredentialed timely.

  • When you receive a credentialing request from HWMG or CAQH, please be sure to respond promptly to ensure your credentialing evidence does not expire. A Credentialing Application (or Recredentialing Verification Form) and Attestation should be signed and dated up to 180 days before your credentialing due date.

  • If you renew your liability insurance, board certification status, or CSC/DEA certificate, please submit the supporting documents timely to prevent delays in the verification and review process.
Updated HMAA Medical and Drug Plan Documents
Upon policy renewal, HMAA groups will receive 2021 versions of their medical and prescription drug plan documents. For your reference, these documents are available through your Online for Providers account and at hmaa.com/plandocuments
Need Assistance?

If you have any questions, please contact us Monday through Friday, 8 am to 4 pm HST. 
For credentialing inquiries:

Credentialing
Phone (808) 791-7518
Toll-free (800) 621-6998 ext. 518
Fax (808) 535-8318
For other inquiries:

Provider Relations 
Phone (808) 791-7557
Toll-free (800) 621-6998 ext. 304
Fax (808) 535-8314