Update on Credit/Refund Requests
Thank you to those families who completed the credit/refund request form shared in the May 5th cancellation announcement. We are on track to uphold our promise to process refunds within 30 days, and some families should have received refunds last week. We will continue processing refunds through the early part of this week. Thanks for your patience.
For families who requested a credit for Summer 2021, stay tuned when registration opens about how this will be reflected in your account. We appreciate your sign of confidence in our program and your help in mitigating some of the financial losses from this summer.
Families with payments made for Summer 2020 and who did not complete the credit/refund form will automatically be credited with the amount they paid towards Summer 2021, unless we receive a refund request by email or phone.