August 24, 2021
Updated COVID 19 FAQs

Applies to: Mercy Care Complete Care, Mercy Care DD, Mercy Care RBHA, Mercy Care Long Term Care and Mercy DCS-CHP

AHCCCS has made several updates to their COVID-19 FAQs during the month of July and August 2021. This notification is a reminder to check the AHCCCS website periodically for any new updates. Please click on the link to review the COVID-19 FAQs in their entirety.

Mercy Care would like to highlight one change that was made to the prior authorization process, as follows:


1. (updated 8/18/21) Question: Does AHCCCS have guidance about Prior Authorization (PA) and Concurrent Review procedures during the COVID-19 emergency?

Answer: Please see the AHCCCS August 16, 2021 memo. This guidance does not apply to AHCCCS Fee for Service Programs. Fee for Service guidance, in coordination with tribal stakeholders, is available in this Fee for Service memo.

As always, don't hesitate to contact your Mercy Care Network Management Representative with any questions or comments. You can find this notice and all other provider notices on our Mercy Care website.

Thanks for all you do!