Quality Results
News and Updates for Providers
July 20, 2021
Updated Telehealth & Virtual Services Guide
A new Telehealth & Virtual Services Guide is now available on the QualChoice.com Forms page. This guide provides valuable information and instructions on telemedicine, virtual check-ins and e-visits.
COVID Update Effective June 1, 2021
The public health emergency in Arkansas ended effective May 30, 2021.All QualChoice policies and procedures have now reverted to the state they were in prior to the COVID-19 pandemic. This change became effective on June 1, 2021. Some items that are impacted by this change are as follows:
  • Billing of telehealth services
  • Physical, occupational, and speech therapy services
  • Out-of-network benefits
  • Authorization requirements
  • Additional supplemental benefits
Note that this is not an all-inclusive list. Other items may be affected by this change as well. Please visit QualChoice.com for more information regarding our policies and procedures.
Updated MCG Guidelines
As of July 1, 2021, QualChoice is now following the 25th edition of the MCG Health clinical criteria guidelines. Many of this year’s updates help clinicians address the challenges of providing equitable healthcare and manage persistent high volumes of COVID-19 patients.
Providing Quality Care
QualChoice is committed to working with our valued providers to ensure the very best quality of care for our members. Our Quality Improvement (QI) program is designed to address both the quality and safety of services provided to your patients and our members.

Learn more about how we are Providing Quality Care on QualChoice.com. Medical Coverage Policies Updates
Updated Provider Manual
As a reminder, the QualChoice Provider Manual can be a valuable tool for the latest information and resources. Revisions to the manual are made regularly. The most recent provider manual can be found at https://www.qualchoice.com/for-providers/provider-manual.
Updated Forms
In the Media
To make sure you are using current QualChoice forms, please download from the Provider Forms page at QualChoice.com each time you need to use one.
Our health tips article on Sun-Safe Summer was recently featured in Soiree Magazine. For more health tips and information, visit QualChoice.com/news.
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