Member and Recipient Services Line: 1.800.962.9003 (Mon.-Sat. 7 a.m.-6 p.m.)

Behavioral Health Crisis Line: 1.800.849.6127 (24 hours every day)

Individual and Family Directed Services (IFDS) Update

August 2, 2023

Updated IFDS Employer Handbook


Vaya Health's updated IFDS Employer Handbook is now available online. Vaya welcomes your feedback. If you have questions or comments about the handbook’s contents, please email those to innovations.stakeholder@vayahealth.com, contact your Care Manager, or call Vaya’s Member and Recipient Services Line at 1.800.962.9003.

Vaya IFDS

Quick Links


IFDS Webpage


IFDS Employer Handbook


Provider Website


Sign up for Provider Communications

I/DD Statewide Hybrid Town Hall


NC DHHS Secretary Kody Kinsley, Kelly Crosbie, and the North Carolina Council on Developmental Disabilities invite you to an I/DD Statewide Hybrid (virtual and in person) Town Hall on August 10, 2023 at 6:00 p.m. Topics include the state I/DD budget, 1915(i) Medicaid, Medicaid Expansion, and more.


Read more and register...

Save the Date: Vaya EOR and Innovations Stakeholder Meeting


The next Vaya Health Employer of Record and Innovations Stakeholder quarterly meeting is scheduled for Wednesday, September 20, 2023 beginning at 12:00. We will email a meeting reminder closer to the date. Feel free to share the reminder sign up link with anyone you think would be interested.