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How to Use Your Experience as a Customer to Better Your Service
Dusit Beach Resort • Friday, April 28, 2023
Your Guam Chamber Small Business Seminar is scheduled for Friday, April 28, 2023 at the Ford San Jose Ballroom, Dusit Beach Resort with this months featured speaker will be Ms. Toshie Ito, Proprietor of Motiva Training & Consulting. She will be speaking on How to use you Experience as a Customer to Better your Service.
Toshie will discuss the essentials of empathy-based customer service and the importance of customer service people’s emotional intelligence development. Here are some examples of the topics covered in this seminar:
- Internal customer service before external customer services.
- How to apply emotional intelligence to enhance customers’ experience.
- Experiencing and understanding customers’ perspectives and initial reactions.
- Being proactive to nip customer turnoffs before losing your customer’s loyalty.
- How to conduct demonstration-based customer service training and follow-up coaching.
- Dealing with customer’s negative feedback, complaints and hostility.
- Empowering and working with customer service people in your organization.
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Legislative Update
The Guam Legislature voted to pass Bill No. 24-37 on Friday evening. The vote was along party lines. This bill seeks to appropriate almost $22 million to fund the general pay plan for the government of Guam employees for the remainder of FY23. As this was the Governor's bill, it is anticipated that she will sign the bill into law in time for the scheduled April 1st pay raise to take effect. You can view the vote and listen to the brief extension of remarks.
The community can view the session discussions and public hearings on the Guam Legislature's YouTube channel.
The Chamber wrote an article this month pointing out issues on our island that the government should consider addressing by redirecting excess government funds instead of supporting Bill No. 24-37. Click here to read our article
A public hearing was held today for Bill Nos. 59-37, 61-37, 75-37 which seek to provide assistance for private businesses by extending the LEAP Program.
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FORECAST: Negative Outlook on the Broader Economy
The Latest Forecast: Continued sunny and cold. Strong headwinds make it seem colder.
What it means: The latest data shows small businesses are confident in their own sales and revenue, but continue to have a negative outlook on the broader economy. Inflation and difficulty finding employees are strong headwinds hitting Main Street businesses.
Listen now: Tom Sullivan and National Federation of Independent Business (NFIB)'s Holly Wade talk about their small business forecasts on a weekly podcast. Click here to listen now.
About: Every week, the U.S. Chamber's Vice President of Small Business Policy Tom Sullivan summarizes the latest data and what it means for the health of America's small businesses.
March Madness in Banking
Last week, CO–by the U.S. Chamber of Commerce held an event to discuss the recent banking collapses and their possible effects on small businesses. Click here to check out our event recap for tips, best practices, and practical steps you can take to ensure your business is financially on-track despite economic uncertainty.
New Small Business Data
Intuit QuickBooks Small Business Index (March 14, 2023)
Summary: Intuit’s new monthly indicator of employment and hiring on Main Street utilizes anonymized QuickBooks records from a sample of over 300,000 businesses with 1-9 employees. While this initial Index shows a drop in employment, the broader small business job creation picture remains positive with hiring by small businesses spiking at the end of 2021 due to record-breaking startup growth. That growth has lessened but remains above pre-pandemic levels.
- Overall, small businesses with 1-9 employees shed 7,600 jobs in February (decrease of -0.06% compared to January).
- Small businesses added jobs in Utilities (0.56%), Natural Resources and Mining (0.29%), and Leisure and Hospitality (0.27%).
- Industries that experienced job declines in Feb. were Information (-0.6%), Manufacturing (-0.33%), and Finance and Real Estate (-0.24%).
- The nation’s highest employment growth for small businesses with 1-9 employees last month was New England (0.33%). The highest Main Street employment shrinkage was experienced in the Mid-Atlantic (-0.18%).
READ MORE
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99th Anniversary Celebration
Dusit Thani Guam Resort
Saturday, May 6, 2023
We are pleased to announce that the Guam Chamber of Commerce 99th Anniversary Gala Celebration theme: VOGUE! We invite you to join us in celebrating our 99th anniversary along with our anniversary celebrants for their years of service to the community of Guam. We will also be announcing our 2023 Laureate on this night and to be induced to our Guam Business Hall of Fame!
We look forward to seeing you at the Dusit Thani Guam Resort on Saturday, May 6, 2023. Get ready to dance the night away with some fun, and awesome memories! We are also seeking sponsorships for our Anniversary Celebration, if your company wishes to become a sponsor, please view our sponsorship package and let us know what tier you're interested in. Please email or call us at (671) 472-6311 regarding your selection!
View our Sponsorship Package!
This is the night of fun you don't want to miss. View these great photos from our 98th Anniversary Gala Celebration held at the Hyatt Regency!
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THANK YOU, GOLFERS & SPONSORS!
Guam Chamber 25th Annual Amateur Golf Tournament
Thank you to all of our amazing sponsors and golfers who participated in our 25th Annual Amateur Golf Tournament that was held at the Onward Talofofo Golf Cub on Wednesday, March 22, 2023. This was a great event for our members to catch up with old friends and make some fun memories with each other while they were out on the course. We are truly excited and can't wait to see everyone again at next year's golf tournament!
Click here to view the Official Score Sheet
Click here to view Photos
Click here to view Tournament Video
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Si Yu'os Ma'åse Sponsors!
We would like to send a warm Thank You! to our Presenting, Hole-in-one, Premium, Hole, and Tailgate Party sponsors for their tremendous contributions to our event this past Wednesday, we look forward to partnering with you again soon!
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Chinese Chamber of Commerce of Guam
7th Annual Classic Golf Tournament
Saturday, April 29, 2023
Country Club of the Pacific
The Chinese Chamber of Commerce of Guam (CCCG) will be hosting its 7th Annual Classic Golf Tournament: two-man best ball at the Country Club of the Pacific on Saturday, April 29, 2023. Showtime is 11:00 am and shotgun time will be at 12:00 pm. CCCG is also seeking sponsorship - if you wish to become a sponsor, please download the sponsorship form. You can also download the announcement letter!
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GHRA & GPD 1st Annual Golf Tournament
Sunday, May 21, 2023
SGGR Yigo
The Guam Hotel & Restaurant Association together with the Guam Police Department will be hosting the 1st Annual Golf Tournament "Honoring Heroes" during this year's National Police Week. The 2-person scramble tournament will take place on Sunday, May 21st at the SGGR in Yigo. Showtime is at 11:00 am and shotgun time will be at noon. For more information, please click on the flyers below.
Click here to view GPD Golf Flyer
Click here to view Sponsorship Form
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Young Innovators and Creatives Sought for Guam Kid Magic Art Contest
The Governor and Lt. Governor's Administration, in coordination with the Guam Economic Development Authority and the Department of Public Health and Social Services, announced the launch of the 2023 Guam Childcare Art Contest. The Guam Childcare team is seeking entries from elementary and middle school students across the island. Click here to view their flyer. for more information, you can view Guam Child Cares website!
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LinkUP! - Connect with the Future
Interested in hiring? You are invited to the attend the 5th Annual LinkUp event that will be taking place at the Guam Community College Multi-Purpose Auditorium on Wednesday, April 26th and Thursday, April 27th between 9:00 am - 1:00 pm. During this reverse job fair, students will have the opportunity to showcase their skills to future employers. For more information, you may use the QR code located on the flyer.
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Fundamentals of Business Valuation Training
The Guam SBDC will be hosting a training of "Fundamentals of Business Valuation" on Friday, March 31st beginning at 9:00 am - 11:00 am at the UOG Jesus & Eugenia LG Building, Room 148. The seminar will feature Mr. Rene Hlousek, President & Managing Director of Beacon Valuation Group LLC who will present on approaches on business valuations, certification landscape, company's intangible assets, risk assessments and many other interesting topics. You may view the flyer for more details.
Click here to view Flyer
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