|
|
|
Newsletter from Shaf Syed, Managing Director
|
|
|
|
|
The world is changing drastically everyday by COVID-19,
reshaping the world and our norms. Sadly and inevitably, we have family, relations, friends and acquaintances that are being affected. Our thoughts and prayers are with them, as we go through this difficult period of our lives.
For those that are still flying, you will be pleased to know that we, at Coastal, are taking extra steps to ensure the highest standards of hygiene and safety continue to be maintained on every flight. All operating aircraft are thoroughly cleaned and disinfected before every flight. All seats and contact surfaces are sanitised carefully in order to maintain the highest standards of hygiene.
When we're through this and you're ready to take back to the skies, please feel reassured that the safety of our passengers is our number 1 priority.
Below is a reminder of our cancellation and amendment policy, plus a few other updates, including the link to a 2-minute YouTube message.
Despite the circumstances, I hope you will find some peace and happiness over the Easter holidays. From Coastal, we wish you all a safe and enjoyable time over the Holidays.
|
|
Cancellation/ Amendment Policy
A reminder on our Cancellation/Amendment Policy, we want to reassure you that we will remain flexible on our commercial policies so that you can have the peace of mind when making any travel arrangements into the region.
SCHEDULED FLIGHTS
- In line with our current policy, for amendments and cancellations made up to 48 hours prior to departure, no penalty will be charged. Payments will be refunded in full on request (less any applicable administration fees) or held on account for use on a future booking.
- For amendments or cancellations made within 48 hours of departure, 100% of the total cost for the canceled sectors will be charged.
- Up to 48 hours prior to departure, customers can also choose to postpone their travel for up to 12 months, with no penalty. If there is a difference in fare (depending on seasonality), we will honor the fare at which the travel was first booked.
- The above policy applies to Coastal operated flights ONLY. All flights booked through Coastal with other operators will be subject to the amendment and cancellation policies applied by them.
PRIVATE FLIGHTS
- For amendments or cancellations made up to 14 days prior to departure, no penalty will be charged.
- For amendments or cancellations made between 2 and 14 days prior to departure, 20% of the total cost of all flights for the booking will be charged (or the deposit charged at the time of the booking).
- For amendments and cancellations made within 48 hours of departure, 100% of the total cost for the canceled sectors will be charged.
- Up to 14 days prior to departure, customers can also choose to postpone their travel for up to 12 months, with no penalty. Postponements received between 2 and 14 days prior to departure, will attract a 20% penalty. If there is a difference in fare (depending on seasonality) we will honor the fare at which the travel was first booked.
- The above policy applies to Coastal operated flights ONLY. Where flights have been sub chartered to other operators, the amendment and cancellation policy of the other operator will be applicable.
GENERAL
- For guests who have booked with a travel agent, please inform your agent of your intent to amend or cancel your booking as soon as you are able.
- For guests who booked directly online through http://coastal.co.tz, you are kindly advised to send cancellation/amendment requests to [email protected]
- Please be sure to receive a confirmation in writing from us for all amendments or cancellations. If we have not confirmed the amendment or cancellation within 24 hours, please resend your request until you receive confirmation that it has been received and actioned.
The policy above is applicable for bookings done before 16th March 2020 with travel dates up to 16th May 2020, subject to revision as necessary.
If you have any feedback or comments, please feel free to contact our Reservations Department at +255 699 999 999 ext 200 or [email protected] .
|
Slight Change to The Website
Our website is now SSL compliant
and thus more secure. Please update your links accordingly to
https://coastal.co.tz
|
Office opening hours
We will have a manned down presence in Dar es Salaam - both at the airport and Slipway head offices, mainly focussed around operating hours.
Our Arusha Airport Office will only be open on Mondays from 10h00 - 13h00 to receive payments.
Our Zanzibar Airport Office will be open as usual.
Alternatively, payments can be made via bank transfer, TISS, XPay through DirectPay, or to our dedicated Airtel money number +255 787 849 949.
For more details please do not hesitate to contact us at +255 699 999 999 ext 200 or drop us an email at [email protected]
|
|
Trade Webinar by Shaf Syed
We have uploaded a short YouTube clip for our Trade partners, which you can view on the link below:-
|
STAY CONNECTED
|
|
|
|
|
