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Newsletter from Shaf Syed, Managing Director
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There are signs that the COVID-19 pandemic is moving towards a new stage
as many countries are starting to ease their lockdowns, and even in our own Tanzania, airspace is being opened up.
We are sworn Aviation professionals, Safety is our #1 Priority. But now, even more so!
We have rolled out our Safety & Operational Policy for dealing with this crisis, both to protect ourselves and our customers. We will communicate more on this via our usual channels. Essentially, this new modus operandi will require us to take more heed of our hygiene standards, whilst getting comfortable with the new norms of wearing masks and maintaining social distancing of 2 metres or more, of sanitising our aircraft, of screening our passengers, of continuing to wash and sanitise our hands, etc. I am sure these rules will evolve and we too will continue to adapt as new information emerges.
We don't know when the pandemic will be over or when our lives will return to some degree of normalcy. But we want our customers to know that when they are ready and comfortable to travel once again, we will be ready to welcome them back to a safe, clean, sanitised aviation environment.
Below is a reminder of our cancellation and amendment policy, plus a few other updates, including the Launch of our flights and a link to a minute YouTube video.
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Relaunch of Scheduled Flying
We appreciate your patience and trust during these unprecedented times. Since the world closed down, we've been monitoring the impact on the travel industry caused by COVID-19. We've strived to keep you posted on all matters of our flight operations and we've decided to
relaunch
some scheduled operations, starting from 15th June 2020.
We've put in place
many safeguards as described above. Your patience and adherence will be very much appreciated, as we do our utmost to ensure the safety and security of yourself and your fellow passengers.
For any bookings queries our staff will be attending to you through the below channels:
Email: [email protected]
Phone: +255 699 999 999 extension 200
To all our Partners; Tour Operators, Travel Agents and the entire customer fraternity, kindly reach out to the Sales and Marketing Manager, Beatrice Muia for contract rates & Marketing collaboration.
Rest assured, we will offer
optimum flexibility, to accommodate our Customers to the best of our ability.
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When the World is Ready!
We have uploaded a short YouTube clip for our passengers, which you can view on the link below:-
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Cancellation/ Amendment Policy
A reminder on our Cancellation/Amendment Policy, we want to reassure you that we will remain flexible on our commercial policies so that you can have the peace of mind when making any travel arrangements into the region.
SCHEDULED FLIGHTS
- In line with our current policy, for amendments and cancellations made up to 48 hours prior to departure, no penalty will be charged. Payments will be refunded in full on request (less any applicable administration fees) or held on account for use on a future booking.
- For amendments or cancellations made within 48 hours of departure, 100% of the total cost for the canceled sectors will be charged.
- Up to 48 hours prior to departure, customers can also choose to postpone their travel for up to 12 months, with no penalty. If there is a difference in fare (depending on seasonality), we will honor the fare at which the travel was first booked.
- The above policy applies to Coastal operated flights ONLY. All flights booked through Coastal with other operators will be subject to the amendment and cancellation policies applied by them.
PRIVATE FLIGHTS
- For amendments or cancellations made up to 14 days prior to departure, no penalty will be charged.
- For amendments or cancellations made between 2 and 14 days prior to departure, 20% of the total cost of all flights for the booking will be charged (or the deposit charged at the time of the booking).
- For amendments and cancellations made within 48 hours of departure, 100% of the total cost for the canceled sectors will be charged.
- Up to 14 days prior to departure, customers can also choose to postpone their travel for up to 12 months, with no penalty. Postponements received between 2 and 14 days prior to departure, will attract a 20% penalty. If there is a difference in fare (depending on seasonality) we will honor the fare at which the travel was first booked.
- The above policy applies to Coastal operated flights ONLY. Where flights have been sub chartered to other operators, the amendment and cancellation policy of the other operator will be applicable.
GENERAL
- For guests who have booked with a travel agent, please inform your agent of your intent to amend or cancel your booking as soon as you are able.
- For guests who booked directly online through http://coastal.co.tz, you are kindly advised to send cancellation/amendment requests to [email protected]
- Please be sure to receive a confirmation in writing from us for all amendments or cancellations. If we have not confirmed the amendment or cancellation within 24 hours, please resend your request until you receive confirmation that it has been received and actioned.
If you have any feedback or comments, please feel free to contact our Reservations Department at +255 699 999 999 ext 200 or [email protected] .
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