To: Existing HERS Raters

On July 11, 2017, I informed you of some issues with the RESNET simulation practical test which were discovered by RESNET staff. I can now provide you with an update on actions taken by RESNET to address those issues that were identified.

Over the course of the July 4 weekend, a number of upgrades were made to the platform and after comprehensive testing, RESNET staff has reported that many of these issues have been resolved. Some still remain, and this has been communicated to RESNET's contractor with the understanding that all corrections will be implemented and tested. No new issues were discovered during this testing period, which is good news.

The changes listed below are being adopted in order to accommodate existing HERS Raters working schedules and present an environment which will present a better opportunity to pass the test.

Benefit: Provide plenty of time for existing HERS Raters to prepare and complete the test after all of the issues have been resolved.

Benefit: The tutorials will provide trainers and individuals with the necessary information to navigate through the simulation and prevent any potential issues due to unclear instructions.  Laurel Elam will be sending you links to the tutorials in the next few weeks.

Benefit: RESNET has always allowed Rater Training Providers to proctor tests.  Added flexibility will now be given to existing HERS Raters to take the simulation where they feel most comfortable even without a proctor.   Until the February 1, 2018 deadline, existing Raters will be allowed to test anywhere that has a reliable internet connection.  In addition, they will be allowed to use their own or any other computer that meets the technical specifications required for the simulation. It is recommended to use the same computer for the test as was used for the training modules.

RESNET does not want to place an additional burden on existing raters by requiring they go to a library with uncertain Wi-Fi connections and computers that may not meet the test specifications after a long day of work.

Benefit: Providers and existing HERS Raters will automatically receive a license extension free of charge until December 31, 2018.

Benefit: Previously a student was allowed three (3) attempts to pass the test before having to secure a new license.  This number now has been extended to five (5) attempts.

Benefit: For existing Raters needing the 10 hours of professional development for recertification by December 31, 2017, we will extend the recertification deadline until February 1, 2018.

RESNET staff will be in touch with you the details regarding the above actions when they are finalized.

As a certified HERS Rater myself who makes a living from conducting HERS ratings, I am very sensitive to and aware of, the current issues being experienced due to problems with the test.

Therefore, we would like to take this opportunity to apologize for any inconvenience that these problems may have caused existing HERS Raters. We highly value the contribution that HERS Raters and Providers make, and appreciate your patience while we work through the issues caused by the new test platform.

Roy Honican
Residential Services Coordinator
Blue Grass Energy

cc: Rater Training Providers, Rating Providers, RESNET Board