HOW TO MAKE A PROVIDER TRANSFER REQUEST

Provider transfer requests can be made through your family portal account. 

Step 1: Log into your Family Portal Account

Step 2: From the "Family Profile" page, scroll to the bottom to click on the blue "Update Eligibility" button to begin the parent verification and provider update process.

NOTE: If you don't see the blue "Update Eligibility" button, please use the following link (Request "ELC Transfer Form) to submit a request to our Customer Service team to give you access to edit/update the provider details. 

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To better serve you, our customer service team will have extended phone line hours

8:00 am - 7:30 pm starting 8/10 thru 8/19.

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