Urgent: Availity Not Currently Allowing Attachments!

Applicable to: Mercy Care Complete Care, Mercy Care Advantage, Mercy Care DD, Mercy Care ACC-RBHA, Mercy Care Long Term Care and Mercy Care DCS CHP

Dear Mercy Care Providers,

Mercy Care would like to notify providers that Availity is not currently allowing attachments to be uploaded with authorization requests, despite it appearing that attachments uploaded successfully. We are actively working with Availity to expedite a solution.

Temporary Process:

In the meantime, please fax all authorization requests along with the required clinical documentation directly to Mercy Care.

Inpatient Fax Numbers:

• Newborn notification forms: 844-525-2221
• Medical records for physical health inpatient hospitalizations, hospital census: 855-773-9287
• Face sheets for inpatient hospitalizations: 866-300-3926
• Medical records for behavioral health inpatient hospitalizations, hospital census, ACC-RBHA SMI behavioral health inpatient requests: 855-825-3165

Prior Auth Fax Numbers:

Please visit our forms page to get the PA Request Form to submit with supporting clinical documentation:

• Mercy Care ACC-RBHA with SMI behavioral health outpatient requests: 1-800-217-9345
• Mercy Care Medicaid plans and Mercy Care Advantage outpatient requests: 1-800-217-9345

Important Note:

This issue does not affect claim resubmission requests in Availity. You may continue to upload claims and attach clinical documentation as outlined in the Claims Processing Manual.

We will notify providers as soon as the authorization attachment functionality is restored.

If you have any questions, you may contact your Mercy Care Network Management Representative or submit questions using the button below.

Thank you!