Warranty Claim Updates
We strongly recommend contacting our technical support team to troubleshoot on-site product issues before any other action is taken. You can avoid unnecessary returns by utilizing our industry-leading technical support team.
Technical Support team at: 317-841-7727 Ext: 444
If on-site troubleshooting does not resolve the product issues, the technical support team can also help you create the necessary return paperwork (RGA form). Once received, we will inspect and test the product to verify your warranty claim.
- If your warranty claim is validated, we will credit your account immediately &/or support you in ordering the necessary replacement parts.
- If after testing, our technical support team finds the product is operating as expected, then your return will be denied. You will be notified via email and the product will be shipped back to you.
Should you need updates on your return status after shipping, please don't hesitate to drop us an email at [email protected] or call 317-841-7727 Ext: 444
Return to Stock Updates
All unused /overstock products that are returned will be inspected and tested to ensure:
- Proper condition of boxes
- All parts are returned
- Product shows zero signs of use
All restock returns are subject to a 20% restocking fee.
Ways to Expedite Your Return
- Include a Printed Copy of the RGA Paperwork: To ensure a seamless and expedited credit processing experience, we kindly request that you include the RGA (Return Goods Authorization) paperwork in the box alongside the returned product. This straightforward step significantly contributes to preventing unnecessary delays and streamlining the entire return process.
- Return Your Product Directly to Coverstar Central: Sending products directly to Latham without prior approval increases the likelihood of denials. It's important to note that credit will only be issued once Latham has approved or denied the return request. This measure is essential to maintain accuracy and consistency in our returns process, ensuring that your returns are handled efficiently.
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