Niketa wrote: "Until now, I've never had the pleasure of working with Mike. I am so thankful that Matt Hacker suggested his presence at Shockoe; he was the help I didn't know I needed! This property's transition has been nothing short of chaotic and I appreciate Mike taking time away from his own property to jump in wherever I needed him. In terms of being the solution, Mike was just that- resolving resident issues, providing maintenance, helping train new staff, and more!  Thank you, Mike- you are much appreciated!" Ashley wrote: "It has been such a pleasure working with Mike Ellrich. A few of us were sent to help out at one of the new take over properties in Richmond.  When we took over, the existing staff did not stay on so we had to piece together information we were given and figure out the rest! Not knowing much about the property that has 7 different buildings in downtown Richmond, it became very evident that there was work that needed to be done and it needed to be done fast. We were there to ease residents' concerns about the transition, accept rent payments, give tours, process about 30 move outs that had just taken place, then get the units ready for move-ins, many of which were scheduled by the former management giving us only two days to make them ready!  Mike stepped in to action and cleaned apartments, helped with maintenance issues, helped us in the office. He worked tirelessly, many times into the evening hours, only to have to wake up extra early to do it all over again the next day. He jumped in with no hesitation at all and worked with a level of pride and care that I genuinely feel characterizes our company. He did it all with a positive, "can do" attitude and a deep sense of 'we can do it... we will get it all done!'  Mike really impressed me and I feel that he should be recognized for his team work and can do attitude! I am so grateful for his help and knowledge during a stressful few days and feel extremely fortunate to have someone like him in our company!"   

 

 

Niesha Goodwin, Community Manager at Audubon Briarcliff

  

Niesha Goodwin was nominated by our VP of Marketing, Angie Lombardi, after receiving a note from a happy resident! The resident wrote: "I just wanted to call out Niesha Goodwin, the community manager at Audubon Briarcliff. She went above and beyond to get some property of mine back to me. I'm extremely grateful to her that she spent the time to track me down, and I wanted to make sure somebody other than her knew that I appreciated it as much as I did.  Even if it was a small thing to her, it's those kinds of things that really resonate with people and make them feel welcome, which obviously comes in handy when running a complex."