Introductory Message
From the VMTH Client Support and Wellness Professional, a Licensed Marriage Family Therapist
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Mental Health Awareness Month occurs every May, reminding us to prioritize mental health both individually and organizationally. On an organizational level, the Client Support Service transitioned last year into the Hospital Wellness Service allowing expansion to serve all at the VMTH, starting with the House Officer Wellness (HOW) Program. HOW was launched in September 2021 with the goal of reducing burnout and compassion fatigue, thereby improving patient care and client communication.
We are pursuing our goals through wellness mixers, suicide prevention trainings, and individual wellness support through HOW. Currently, 20 HOs work towards individual goals of improving self-care, improving communication skills, and addressing suicidal ideation. In addition, HOs are referred to community mental health professionals for on-going mental health care.
To address our concerns of suicidal ideation in the veterinary profession, the VMTH partnered with ASAP to provide suicide prevention training to faculty. We have plans to offer future trainings to ensure the safety and care of our community.
Besides HOW and trainings, other activities include educating veterinary students about grief, empathy, and wellness, offering the Wellness Tip of the Month in the VMTH Voice newsletter, and collaborating with others to provide support and promote wellness.
In my role as the VMTH wellness professional, I view these important activities as the first steps in the hospital’s ongoing efforts to create a sustainable and mentally healthy workplace – an endeavor that requires taking on the real work of culture change. In doing so, we need to understand the environmental factors contributing to burnout and veterinary suicide risk and address the underlying structures, expectations, and policies that either increase or decrease the risk of suicide or other mental health problems among our community.
Yours in promoting positive mental health,
Florence Soares-Dabalos
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The VPETT program is designed to emphasize the importance of recognizing the hard work and dedication of our team members in alignment with the hospital's five Cultural Pillars (Realize Our Vision, Value People, Pursue Excellence, One Team, and Trusted Dialogue). In this video created by the VPETT Committee, you can see some of the great prizes available and how easy it is to nominate your colleagues.
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Staff Update:
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FINAL DAY TO COMPLETE STAFF SURVEY: Today (April 29) is the final day for UC Davis staff members to complete the Staff Experience Survey,where you can provide feedback on workplace flexibility, belonging, career opportunities, leadership, and other important areas. The survey consists of 27 questions that can be completed in less than five minutes, and your confidentiality is protected so you can feel comfortable providing honest feedback. Your feedback matters. If we achieve 70% participation, Dean Stetter is committed to lunch and ice cream for all! We still need more staff members to complete the survey today to reach that goal. Thanks in advance for participating and sharing your experience working at UC Davis.
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- Please welcome Lori Kibbe as the new referral coordinator for the Orthopedic Surgery and Dentistry & Oral Surgery Services. Before joining UC Davis in 2018 with Client Services, Lori worked for 25 years in the telecommunications industry with Verizon Wireless starting in their call center and eventually as the revenue assurance manager. When not working, she enjoys spending time with her family and friends and having backyard BBQs or boating at Lake Berryessa. She lives in Davis with her husband, Craig, and has two sons in college. Her fur family includes a Belgian Malinois named Sierra and a kitty named Gizmo. Lori and her husband love traveling, especially cruising. They are getting ready to take their eighth cruise this summer in Europe.
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- Please welcome Cassandra Kinsley as the new referral coordinator for the Community Practice, Dermatology, and Ophthalmology Services. Cassandra has been in the veterinary field since 2010 and has worked at the VMTH since 2017. Before UC Davis, she worked as a veterinary technician with local animal control services and private practices. Outside of work, Cassandra enjoys gardening, snowboarding with her nephew, and camping with her husband and friends. She is most excited to welcome their first baby girl in June! Cassandra looks forward to working with everyone to provide continuity of care for our VMTH patients.
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- Please welcome Cristin Dietrich as the new referral coordinator for the Cardiology and Companion Exotic Animal Medicine & Surgery Services. Cristin has an AS in Animal Health Technology from Hartnell Community College and a BS in Animal Science from California Polytechnic State University, San Luis Obispo. She has worked in both general and specialty practices (internal medicine and ophthalmology) in California, North Carolina, and South Carolina since 1993. After living in the Carolinas for 16 years, she returned to California in 2017 to be closer to family. When not at work, she enjoys outdoor activities (on land or water), traveling, and spending time with family and friends. She currently shares a home with three cats: Monkey Man, Spidey, and Squirt.
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- Please welcome Christina Steckley as the new laboratory processing supervisor. After serving as a laboratory technician in the VMTH Hematology Laboratory for 18 years, she is looking forward to entering this new leadership role. Prior to UC Davis, Christina worked at IDEXX for two years. When not working, Christina enjoys movies, traveling, and trips to Disneyland. She lives in Vacaville with her daughter Kaitlyn, a Labrador mix named Abby, and two Orphan Kitten Project rescues named Sophia and Angel.
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Faculty Update:
- Please welcome Dr. Harriet Flynn as a new assistant clinical professor in the Anesthesiology Service. Dr. Flynn received her MVB from the University College Dublin, Ireland in 2017. Following graduation, she completed a one-year equine rotating internship at Hagyard Equine Medical Institute in Lexington, Kentucky. Dr. Flynn then completed a residency in Veterinary Anesthesiology at UC Davis and also served as a VMTH staff veterinarian. She became board certified by the American College of Veterinary Anesthesia & Analgesia in 2021.
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Happy Medical Laboratory Professionals Week!
April 24-30 is Medical Laboratory Professionals Week, an annual opportunity to recognize medical laboratory professionals and pathologists and highlight the important role they play in diagnostics and patient care. Let’s celebrate our VMTH clinical and anatomic pathology laboratory professionals. Thank you for your dedication to our patients and clients.
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Lab photos courtesy of Christina Sparkman and Kelvin Chand
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Happy Veterinary Receptionist Week!
This week, we celebrate Veterinary Receptionist Week and thank our incredible team of client service representatives. The Client Services team is one of the driving forces behind our accomplishments, keeping every appointment scheduled properly. As the first and last point of contact during veterinary visits, our CSRs provide crucial communication between clients and our veterinary teams. We could not achieve our success without them.
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CSR photos courtesy of Traci Zalasky
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Discover the New Access to Care Program
The VMTH recently established the Access to Care Program, led by faculty clinicians Drs. Kristin Jankowski (chief), Jonathan Dear, Elizabeth Montgomery, and Karen Vernau. Through the program, the school aims to provide world-class veterinary care to dogs and cats of clients with limited resources or other barriers to care. For many years, UC Davis faculty, staff, and students have addressed the needs of underserved communities, shelters, and rescue groups through community-based initiatives to provide animal care. The Access to Care Program is structured to provide the framework for these programs, providing organizational leadership and connectivity. The program will begin by focusing on the Fracture Program for Rescue Animals, the Knights Landing One Health Center, the Orphan Kitten Project, treatment of small animals burned in wildfires, and Community Surgery services provided to rescues and shelters. Through this work, veterinary students develop cultural competencies, all while gaining additional hands-on training and learning compassionate care.
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Large Animal Provides Care at 101st Red Bluff Round-Up
Faculty, residents, staff, and students from the Large Animal Clinic recently served as the on-site veterinary team during the Redd Bluff Round-Up rodeo. The event is the largest 3-day rodeo in the world and is a major stop on the Professional Rodeo Cowboys Association (PRCA) circuit. One example of the team’s work was to treat Hollywood, a 7-year-old American Quarter Horse gelding owned by 2017 PRCA Tie-Down Roping World Champion Marcos Costa and his wife Keyla. After a 24-hour drive from their home in Childress, Texas, Hollywood was lethargic and not eating. Along with the assistance of a local veterinary clinic, the team treated him for colic. While he was not well enough to compete at the rodeo, Hollywood made a great recovery and was eating well when the team checked on him the following day.
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Recognitions
NOMINATE YOUR COLLEAGUES TODAY
Recognize the hard work
your team performs every day.
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Please utilize the PerfectForm icon link available on every VMTH desktop (or through VIPER>VMTH>Forms>VPETT) to nominate your colleagues for recognition of an outstanding example of one of our five Cultural Pillars: Realize Our Vision, Value People, Pursue Excellence, One Team, Trusted Dialogue.
The Cultural Pillars Committee is pleased to announce the recipients of the VPETT Recognition Award for the month of April.
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April Recipients:
Summer Condie, an animal health technician in the Orthopedic Surgery Service, was recognized for exemplifying our cultural beliefs of Realize Our Vision and One Team, which contributed to the key results of Excellent Patient Care and Employee Engagement.
“Summer is great at being a team player and helping other departments when needed. Last week, Post Anesthesia Recovery was short staffed, and Summer was willing to help cover PAR for the anesthesia department until they had someone to take over.”
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Jessica Robles-Diaz, an animal technician in the Neurology/Neurosurgery Service, was recognized for exemplifying our cultural beliefs of Realize Our Vision, Value People, Pursue Excellence, and One Team, which contributed to the key result of Excellent Patient Care, Student Teaching, and Employee Engagement.
“Jessica has gone above and beyond for the Neurology/Neurosurgery Service. She is constantly striving to learn more and improve as a technician. She is always very involved with the students and helps guide their success each day. She is excellent at communication and is such a joy to work with.”
Thank you, Summer and Jessica, for your hard work and dedication to the VMTH.
In addition, Michelle Solorio and Matt Mazza also received awards for recognizing their colleagues’ hard work.
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Key Cultural Pillar
“Trusted Dialogue”
When Leslie Michel noticed her 4-year-old male oranda goldfish, Trumpy, being lethargic, she knew it was because of his overgrown wen, the fluffy tissue on top of his head. Michel could not find a fish veterinarian near her home in the Bay Area but continued to search and found an article about a pet fish taken to UC Davis for a tumor removal. After reading the article, she knew the Companion Exotic Animal Medicine and Surgery Service was the place for Trumpy. Drs. Esteban Soto, Hali Jungers, and Paula Rodriguez performed a physical examination on Trumpy and found his health to be within normal limits, apart from his overgrown wen. They agreed with Michel that it should be trimmed. Trumpy underwent successful surgery and recovered well. “It was so great the way our case was received,” said Michel about her experience with the exotics team. “The questions they asked were thorough and thoughtful. The entire process was so welcoming and comfortable.” Michel enjoyed her visit to UC Davis so much that she made wellness appointments for Trumpy’s five tankmates.
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Wellness Tip of the Month
Florence Soares-Dabalos, MS, LMFT, the VMTH’s client support and wellness professional, offers a brief tip on managing stress through the current crisis. Please see full website of services that Florence offers.
- With Mental Health Awareness Month beginning May 1, I encourage you to focus on your mental health, including screening for depression, anxiety, or PTSD. One resource that can help improve your awareness of mental health is the Mental Health America website. It has mental health screenings, information, resources, and tools you can use, starting with changing the way we think about mental health. If you need any assistance understanding the information found on the website, or finding a therapist, feel free to stop by the Hospital Wellness Service (CCAH, Room 148), and I’ll be happy to help you.
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