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Dear Licensees,

As part of our ongoing commitment to transparency and industry support, the Vehicle Sales Authority (VSA) continues to share quarterly insights into complaint trends and compliance actions.

Please take a moment to review the information below.

FY 2026 | Consumer Case Volume

Throughout the first three quarters of FY 2026 (April 1 to Dec. 31, 2025) the VSA received 3,919 consumer cases, marking a 10% increase compared to the same period in FY 2025 (3,569).

The top five allegations were:

1. Misrepresentation of Mechanical Condition
2. Misrepresentation of Credit Financing
3. Selling Process
4. Warranty
5. Misrepresentation of Deposit

We remind dealers of the practical recommendations outlined in our May 30, 2025 Bulletin, which are intended to help mitigate these key complaints and strengthen compliance practices.

New Restricted Insurance Agency Licence | Insurance Council of BC

The Insurance Council of BC has released information on the proposed Restricted Insurance Agency (RIA) licence, which will apply to certain non-insurance businesses that sell insurance products incidental to their primary business. Effective January 1, 2027, businesses in prescribed classes (including motor vehicle dealers) will be required to hold an RIA licence to continue selling specified insurance products. The Insurance Council expects to begin accepting applications in November 2026.

Licensees and businesses that may be impacted are encouraged to review the Insurance Council’s information and direct any questions to them directly. Learn more about the Restricted Insurance Agency Licence HERE.

Between July 1 to Dec. 31, 2025, there were 13 Compliance Undertakings. These undertakings involved:

Engaging in deceptive acts or practices, breach of the Code of Conduct, engaging in unconscionable acts or practices, acting without honesty or integrity, failing to provide to the Registrar requested information, allowing a consumer to drive a vehicle not suitable for transportation, committing or engaging in an unconscionable act or practice.

During this same time period, there were seven decisions issued by the Registrar

All formal compliance activities are posted on the VSA website within seven days of the decision date. Previous compliance activity reports are also available on the VSA website and may be a useful tool for dealers to evaluate their current business practices.

The Compensation Fund Board approved one claim and denied three claims in this period.

PHONE: 604-574-5050 / VISIT US ONLINE: www.vsabc.ca

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