VSC Training Recap

Module 6 is the final of the original series

Module 6: Mosaic Customer Development

The Mosaic approach of Customer Development Training expounds upon the concept that all people (including customers) have individual “lenses” through which we view the world. Through those lenses we make all of the decisions within our lives, when they are pieced together like a mosaic, will form a greater view of who we are and what we really want.

Because this complete 8-module training series was designed to prepare the team for organization change, this module had a strong focus on the internal and external customer.

Under the first 6 Modules, you will put the three Mental Health & Wellness Modules

Mental Health Modules: Module 1: Optimal Wellness | Module 2: Thriving in Times of Crisis | Module 3: Effective Stress Management

Through the three Mental Health & Wellness Modules below, provides tools and information to help employees...Reflect, Renew & Recharge in order to complete the journey that lies ahead and get to the desired destination as individuals and as a team.

Module 1: Optimal Wellness

Wellness is very important to experiencing success in the 21st century workplace. Based on the trust built during the first two modules, the team was guided through a personal empowerment experience that helped them to assess and make steps to improve their optimal wellness. Thereby, giving them tools to be a positive and productive part of the team.

These three modules have the collective goal of guiding the team members to make strides to achieve optimal wellness by:

* Valuing Self: This includes having healthy emotional, cognitive, and physical habits; and engaging in meaningful and rewarding activities.

* Finding Balance and Purpose: This includes having a sense of balance, meaning, and purpose in life; having meaningful beliefs and practices; and being able to adapt to change and cope successfully with adversity. Team members will learn how to thrive in a time of crisis.

* Connecting with Others: This includes having compassion for others; identifying with a community; and having meaningful, rewarding, and supportive relationships.

Module 2: This Mission Possible: Thriving in Time of Crisis Module provided tools to empowered the team to have a positive attitude and enthusiastic outlook during challenging times and difficult situations. This type of attitude can catapult the agency to victory and success despite the obstacles you may face during the turbulent times of change and uncertainty.

Module 3: The Effective Stress Management Module provided tools to help manage the frustration, anxiety, repetitive thoughts, indecisiveness, suspicious, and depression that arise in our life as a result of workplace challenges. A VSC mental health expert provided the team with the information, tools and resources needed to reduce stress and promote mental wellness. Thereby, having a positive impact on the team.

Here are some employee and team take aways you can put on the website

What's Your FLAVA? Team Take-Aways

Learning my colleague's flava and realizing that we have the same thoughts when it comes to the culture of our organization.
We were able to find our weak points and strong points through collaboration.
Focus on policy to create a good work environment, to be proactive not reactive.
Working as a team letting communication be the key with a open dialog. This will not happen overnight but this is the focus of the new administration and dept. Manager.

Remembering to work on our strength and weakness taking the opportunities to help create less treats and taking actions to believing that.
The overall behaviors in the dept. Should change since we now know our "flava" and everyone will be working on this to have a better environment to work in.
I like the organization, the content, the camaraderie that was being cultivated, and especially the fact that the training was intensive and interactive.
I will be more compassionate and put myself in the other person's shoes and treat others the way I would like to be treated.

Connecting The Dots Team Take-Aways

I will work on adapting to new management styles, policies, and participate with more teamwork
Learning more about the polies and procedures of the program in order to give accurate information.
Learn how to work with people who think differently and do things differently.
I'm very black and white so i will work on being flexible while still being true to who i am

I will be more open minded to others opinions, methods and ideals
Understanding and trusting myself more with changes
I'm fertile ground and i need to be patient with my spicy, salty, tangy co-workers and clients to breath in then listen clearly without judging them this will develop more unity within the dept. And division.....
Thank you for helping me find me.. 100%
Thank you so much ladies. I truly enjoyed this training. We are definitely headed in the right direction and I'm excited.
Excited, and accepting change
Ready! Set! Change!
Ready To Grow!
We love the training

Optimal Wellness Team Take-Aways

I have the power!!
Take lemons to make lemonade. Sweeten it up for your situation
Embrace the change and let it transform you!
One band one sound
Willingness to listen is the key
Being united helps
Own what you do

Yes! If we neglect the present moment we throw away all that we have.
If you can't change the situation...change your position in the situation
Perception is very important. Is the glass half empty or half full?
The main letters in can't is can
Ctrl/alt/del- reset your mind!
Drop that p in pride and ride it on out
You are in control of self!
I don't have a second to wait or waste!
Thankful and grateful blessed to have another day!
I've got the power
Let it go because you can't do anything about the things you can't change

Customer Services Team Take-Aways

Growing together, connecting, teamwork internal and external customers
We all work together to make a whole if piece is not working it keep the whole picture from working to water them, nourish them and enhance them
Open our minds and hearts to other
Accept change it starts with you
Learn to esteem properly and we are near the pinnacle of wisdom

We must all be on the same page and speak the same language
Community outreach to provide proper etiquette for client's to communicate effectively with the agency and provide their request accordingly
Pay attend to concerns and respond accordingly and in a timely manner
Establish guidelines and procedures and have them communicated to all involved
Make paperwork client friendly Communicate with coworkers

Change Your Mind, Mind Your Change Team Take-Aways

Let the change happen
Knowing our concerns will be shared with management
Learned that everybody wants the same thing
That we must being willing to share and communicate with one another in order to be effective
Were all on the same page in regards to our want and needs
Be part of the change process and bring my expertise to the process

I will make a effort to approach co workers that are mild or spicy differently. I tend to not want to engage in conversation with this personalities because I found them rather weak or annoying and loud. Now that I understand the flava profile at least I can make efforts to digest them and go from there.
I will be mindful of my co-workers' Flavas, be respectful, be flexible, and open to change in the workplace.
Compliment the individual that you are dealing with flava as much as possible
Enhanced communication and acceptance of all Flavas.

Team Testimonials About VSC Trainers

10 out of 10. They were very knowledgeable and provided a powered up presentation.
Very good. They are passionate about what they do.
Awesome. 100%, full of energy, funny and just made the training interesting.
I rate them very high and efficient. They were very effective in relaying the information and making it easy to understand.
Both presenters are fantastic! 5 out of 5 stars.

I enjoy both of the presenters. They keep me engage thru the whole training and i was not bored. I learn some tract about my personality and other co-workers and why they communicate and act because of the "flava"
The presenters were dynamic. Just an overall presence of confidence, energy, and authenticity.
Thank you Roxy and Camille for this training. It was very enlightening.
Listen, many trainers start out "hype" and then bore the mess out of me but I was amped up and ready for more! Good job ladies.
I found the presenters to be knowledgeable and relatable. I think they sometimes repeated so parts to much but i would attend their training again

VSC Training & Development | www.vsctraining.com