Customer and Employee Experience Should Top Banks Priority List in 2021
by Diane O'Hara, Medallia
In 2021 consumers will continue to act on the behaviors formed during the pandemic, especially as it relates to digital means of operation and communication, and banking is an area that they will look to for consistency and ease as they continue to navigate through the massive shift to the digital world. Click HERE to see what three priorities banks should consider.
Three Key Factors for Effective 2021 Planning in Financial Services
by Debbie Bianucci, Forbes Councils Member
Predicting the future is hard to do in normal business conditions, however, just because the future is uncertain doesn’t mean that planning isn’t time well spent. One valuable way to increase the effectiveness of planning is to base your assumptions on current, relevant research that helps to objectively frame major issues and opportunities. With this type of information as a foundation, plans can be focused on the most important priorities and flexible enough to accommodate the inevitable unexpected circumstances. The Forbes Council has identified three critical factors that will impact how effectively financial services leaders will develop plans for 2021. Click HERE to learn more.