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January 2017
Title Notes E-News

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We Asked A Bunch of Top Bankers What to Expect for Wall Street in 2017
by Portia Crowe for Business Insider

Business Insider spoke with a number of dealmakers, including both equity capital markets and mergers and acquisitions bankers, about the biggest trends to expect in 2017.

Much of their responses centered around the incoming Trump administration and what his presidency will mean for the markets.  They all said next year is sure to be more active than 2016 has been ...  Click HERE to read  what some of Wall Street's top dealmakers had to say.

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Here are additional articles related to Banking you may enjoy: 
Virginia Title Center Adds Dawn Sartin to Settlement Services Team

Virginia Title Center is pleased to announced that Dawn Sartin has joined the Virginia Title Center Settlement Services Team.

Dawn has worked in the real estate industry for 28 years in a variety of capacities. After obtaining her legal secretary certification, she proceeded into mortgage lending and, ultimately into settlement and closing services in the New River Valley. 

Dawn is a familiar face to many, as she has worked with numerous title underwriters, lenders and REALTORS┬« throughout her career. She is responsible for coordinating and performing all aspects of residential and commercial real estate closings. 

Dawn thrives on making sure the client is happy and informed during the closing process. She resides in Riner with her husband and their dog, Marley. Dawn enjoys traveling and spending time with her son, grandson and daughter-in-law.

Please welcome Dawn by sending her an e-mail at dsartin@virginiatitlecenter.com

Click HERE to meet the rest of the Virginia Title Center Team.
How to Turn Employees Into Leaders
by John Pettit

- Help them grow through experience
- Make them solve their own problems
- Teach the importance of networking
- Show Trust

Click HERE to learn more about how you can help your team grow and develop.
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Here are additional articles related to Professional Development you may enjoy: 
Please Don't Forget the Following
January Holidays


Virginia Courthouses will be closed on the
following days:
  • Lee-Jackson Day - Friday, January 13
  • Martin Luther King Jr. Day - Monday, January 16
Virginia Title Center will be closed on Monday, January 16th.

Please allow additional time when placing orders and/or scheduling closings.
Survey Says! The Biggest Threats to Housing: Compliance Burdens, Access to Credit
3% down products a start, but industry still needs work
by Brena Swanson

The industry is making progress when it comes to access to credit and compliance, but the same headwinds that burdened the industry over the past year aren't easing anytime soon, at least that's what people inside the industry believe.

Taking advantage of all the people in attendance at the 2016 Mortgage Bankers Association Annual Convention and Expo in Boston during October, Genworth Mortgage Insurance, an operating segment of Genworth Financial, surveyed industry executives, gathering opinions from more than 200 mortgage professionals to see the state of the industry.

The results fall in line with  other sentiments at the convention that the mortgage industry has a better handle on regulation and is ready to start innovating. Click HERE to learn more about the results of the survey.
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Here are additional articles related to the  Mortgage Industry you may enjoy: 
The Strategic Risk Community Banks May Not Have Considered
by Nathaniel M. Cartmell, IV

Community banks that have not considered the potential for partnership with nonbank financial technology (fintech) companies, alone or in collaboration with other community banks, may not be accounting for the full range of strategic risks to their business.

Click HERE to read on about:
  • Strategic Risk Defined and Applied
  • Responsible Innovation Initiative
  • Collaboration Among Community Banks
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Here are additional articles related to Community Banks and Business Banking you may enjoy: 
Want Loyal Customers? Start Talking About Their Emotions!
by Bruce Temkin, CCXP

Did you know that customers who feel adoring after an experience are more than 11 times as likely to buy more from a company than customers who feel angry? And customers who feel appreciative are more than 5 times as likely to trust a company than those who feel agitated?

That's because how customers feel about an interaction has a significant impact on their loyalty to a company. So let's talk about emotions.

Despite the importance of customer emotions, they are all too often  neglected (or outright ignored) inside of companies. As a result of this negligence, consumers give their providers very low emotion scores in our  Temkin Experience Ratings.

It's time to  start talking about emotions. To help spur this dialogue, we introduced a new vocabulary that we call the  Five A's of an Emotional Response.


Every time a customer interacts with you, they feel one of these A's.

If you're still wondering why you might want to talk about the Five A's, click HERE for some data that will hopefully entice you to increase your emotion vocabulary.
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Here are  additional articles related to the Customer Experience you may enjoy: 

 

**Remember to offer your borrowers Owner's Coverage on their most valuable investment. It's a one time premium with a lifetime of security. In addition, they will receive a reduced premium rate when they obtain it simultaneously with your Lender's Coverage.**

WANTED: YOUR FEEDBACK
What Topics Are On Your Mind?

Virginia Title Center wants to provide you with pertinent information in future E-Blasts and Webinars. What questions are on your mind regarding the real estate and mortgage lending industry? What topics would you like addressed in future E-blasts?  Send Patti your thoughts.
Past issues of the Virginia Title Center E-News are archived on our website HERE
Patti L. Dickerson                                      

Give us a call and let us know how we can better serve you and your team!

Director of Operations & Marketing
Virginia Title Center, LLC
Integrity. Security. Excellence.

 

Virginia Title Center is committed to serve you with unmatched expertise, exceptional customer service and a comprehensive selection of title and settlement solutions to help you grow and succeed. 

 

 Our professionalism, technical knowledge and experience provide security as we insure protection for your most valued investment.