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May 2017
Title Notes E-News

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Emotional Intelligence: The gap between mediocrity and high performance
by Deedee Myers, CEO of DDJ Myers, Ltd.

Star performers are distinguished by their emotional competence; they are found to be comfortable in their own skin and with other people and to have rich emotional lives. Overall, the star performers' happiness index is higher and contagious with team members. On the flip side, those in roles of leadership with lower emotional intelligence can be bland, often critical, oblivious to their blind spots, condescending, and inhibited. This is not a recipe for sustainable performance!  Click HERE to read more.

Here are additional articles related to the  Professional Development you may enjoy: 
Sharpen Your Commercial Communications
by Hillary Kelbick

How to take on your three key challenges: audience, channels and voice.

Here's an observation many bank marketers can agree on these days: communicating effectively to commercial customers and prospects is not easy.

Compared to the more straightforward challenges of personal and small business marketing, commercial businesses can often seem like little worlds unto themselves, guarded by gatekeepers and driven by hidden agendas. It's difficult to know what will motivate an individual commercial customer or prospect. Is it price? Is it service? Is it credit availability? Is it reliability? What's the right approach? On a more basic level, you'll often find yourself struggling to figure out which person within the organization you should be targeting in the first place.  Click HERE to read more.

Banks are Suddenly Scaling Back Lending,
and Wall Street Isn't Sure What to Make of It
by Akin Oyedele

Bank lending to consumers and businesses is slowing down ...  commercial and industrial lending has not increased since September 7, the first six-month period of declines since the aftermath of the financial crisis, Bank of America Merrill Lynch said.

Consumer-loan growth has also slowed, up by 1.4% since the November election versus 3.1% during the same period a year earlier.

Depending on who is asked, this slowdown is either an expected response to some preceding indicators or another reason to be worried about the economy. Click HERE to read more.

ALTA Urges CFPB To Warn Consumers About Real Estate Funds Phishing Scams
by Ben Lane

Over the last few years, a  pattern of scams began to emerge involving  scammers stealing hundreds of thousands of dollars ( or more) by posing as real estate agents or title companies and targeting real estate transactions.

In  some versions of the scam, scammers hack the email accounts of consumers or real estate professionals to obtain information about upcoming real estate transactions.

Once they have access to the consumers or real estate professionals' email account, the hackers send an email to the buyer, posing as the real estate professional or title company, stating that there has been a "last minute change" to the wiring instructions.

The scammers' email instructs the buyer to send the funds to a different account, which belongs to the scammers. And then the money is gone.   Click HERE to read on.
Hey Banks! Survey Says You're Too Confident in Your Cybersecurity Efforts
by Brena Swanson

The average bank faces 85 serious attempted cyber breaches annually

"Most cybersecurity assessment programs, while well-intentioned, are highly theoretical and based on known cyber attack practices. The reality, however, is very different," said Thompson. "Fast-moving, dynamic threats are creating new challenges every day. Banks should focus on deploying practical testing scenarios that focus inside the perimeter to ultimately make the crooks' job as difficult as possible."  Click HERE to read more.
Attention Lenders: The CFPB is Now Focusing More on Fair Lending in Mortgages
by Brena Swanson

The CFPB stated that mortgage lending continues to be a key priority for the Office of Fair Lending for both supervision and enforcement through 2017.

"Going forward, because of emerging fair lending risks in other areas, we are increasing our focus on redlining, mortgage and student loan servicing, and small business lending. We remain committed to assessing and evaluating fair lending risk in all credit markets under the Bureau's jurisdiction," the report stated.  Click HERE to read on.

Here are additional articles related to the Mortgage Industry you may enjoy: 


**Remember to offer your borrowers Owner's Coverage on their most valuable investment. It's a one time premium with a lifetime of security. In addition, they will receive a reduced premium rate when they obtain it simultaneously with your Lender's Coverage.**

What Topics Are On Your Mind?

Virginia Title Center wants to provide you with pertinent information in future E-Blasts and Webinars. What questions are on your mind regarding the real estate and mortgage lending industry? What topics would you like addressed in future E-blasts?  Send Patti your thoughts.
Past issues of the Virginia Title Center E-News are archived on our website HERE
Patti L. Dickerson                                      

Give us a call and let us know how we can better serve you and your team!

Director of Operations & Marketing
Virginia Title Center, LLC
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