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Summer 2019
Title Notes E-News

Special Notice: Due to unprecedented high settlement volume, Virginia Title Center is requesting a minimum of a 30 day process from receipt of order to scheduled settlement date. Creating an exceptional client experience for all parties involved is paramount. Thank you for your support and understanding.

Real Estate Wire Fraud Is Real -- And It Almost Happened to Me
by Aly J. Yale, Contributor to Forbes

It all started with an email.  Just days before closing on a home, I got a message from my escrow officer-or at least someone pretending to be her. Our closing costs needed to be wired to the title company right away, she said, or our closing date would be pushed back.

Considering the six weeks I'd spent waiting to close on the property-not to mention the disdain I had for our current rental home-the message sent my heart racing.

The font was right. The signature was right. There was even a CC to my real estate agent. But something seemed off.

A closer look at the header revealed the problem. Each email address-one for my agent, one my mortgage broker and one for my escrow officer-was a single character off.

It was a fake.... and it happens all the time. Click HERE to read on.



Click HERE to learn more about Mortgage Closing Scams and How to Protect Your Clients

Lee-Ellen Cox, Settlement Processor

Lee-Ellen joined the VTC team on June 17th as a Settlement Processor. She brings 9 years of experience in settlement services, as well as 10 years in different positions within mortgage banking. Her years of experience in varied positions allows her to have a well rounded knowledge of the closing process from beginning to end, and the expertise to help troubleshoot and resolve any issues that may arise. Lee-Ellen is a native of the New River Valley, yet currently resides in Roanoke with her son. In her free time, she enjoys watching her son play basketball and cheering on the Hokies! Lee-Ellen works from our Roanoke office. Please join us in welcoming Lee-Ellen to the team!
Erika Keller, Office Administration

Erika joined the VTC team on July 1st in the capacity of Office Administration. She will be fulfilling a wide variety of key administrative responsibilities to support the entire VTC team. Erika will be the first smiling face you see when you visit our Roanoke office, and likely the friendly voice at the other end of the phone when you call us. She grew up in Salem and is a graduate of Salem High School. Erika has completed two years of general studies education at Virginia Western Community College. In her free time, Erika enjoys kayaking, tubing, and being out on the lake with friends, family, and her dog, Cooper. Please join us in welcoming Erika to the team!
Heather Hancock, Settlement Post-Closer

Heather joined the VTC team on July 8th as a Settlement Post-Closer. She will be handling disbursements and post-closing responsibilities for our six settlement processors, as a part of our centralized post-closing process based in our Roanoke office. Heather began her real estate career in 2015 as an Office Administrator for a regional real estate firm. She was born and raised in the Roanoke Valley, and is a graduate of Northside High School. Heather continued her education at Liberty University with an emphasis on business. In her spare time, she enjoys sports, shopping, traveling and spending time with friends and family. Please join us in welcoming Heather to the team!
How Consumer Experience In Financial Services Will Lead The Charge -- And The Change
by Nikhil Lele

While always negotiating states of flux and change, the consumer financial services industry today faces an inflection point like no other. As digitalization overtakes the financial world, firms must shift their strategies to differentiate on trust and financial wellness-with bundled offerings that swap out product-centric selling for holistic, personalized value propositions. So how long could this take? Research leads us to conclude that the industry will be reframed in the next five years. Click HERE to learn more.

Here are additional articles related to Banking you may enjoy: 
How To Have Powerful Conversations That Will Influence People
by LaRae Quy
The purpose of powerful conversations is to influence people and change mindsets.  You may need a powerful conversation to change the behavior of one of your colleagues. Or, to convince shareholders that you have a solution to the problem that faces your company. Even more common are powerful conversations where ideas are exchanged, breakthroughs produced, and people feel both challenged and supported.  Click  HERE to learn how you can have powerful conversations that will influence people.

Here are additional articles about Personal/Professional Development you may enjoy:
AVMs Will Soon Represent 70% of Valuations
Represent a viable option for much of the current origination volume
by Kelsey Ramirez

Automated valuation models often come under special scrutiny as mortgage experts seek to increase technology in the industry while warding off the possibility of another housing crisis, but one expert explained why AVMs could work in today's mortgage lending environment. Click HERE to learn more.

Here are additional articles related to the Mortgage Industry you may enjoy: 
Your Guide To Winning Business Banking Customers
the BAI Banking Outlook Report

The business banking landscape is changing-rapidly-yet financial services organizations find themselves challenged to keep up. The disconnects are many, with some banks unaware of how their position and reputation amongst business customers have changed. The BAI Banking Outlook report sheds light on how banks can refine their overall strategy and gain a competitive edge. Click HERE to learn more and access the podcast reviewing key takings.

Here is an additional article related to  Business Banking you may enjoy: 
Are You Working On You? Questions For Improving the Quality of Your Leadership
by John R. Stoker

Click HERE for a few ideas of questions you might consider as you give thought to your experience as a leader. Answering these particular questions will help clarify your current results, assess the quality of your leadership, and increase awareness of the condition of your relationships. Taking the time to contemplate how you are interacting with others and how they are responding to you will help you in important ways to become a stronger, more effective leader.

Here are additional articles related to Leadership you may enjoy: 


**Remember to offer your borrowers Owner's Coverage on their most valuable investment. It's a one time premium with a lifetime of security. In addition, they will receive a reduced premium rate when they obtain it simultaneously with your Lender's Coverage.**

What Topics Are On Your Mind?

Virginia Title Center wants to provide you with pertinent information in future E-Blasts and Webinars. What questions are on your mind regarding the real estate and mortgage lending industry? What topics would you like addressed in future E-blasts?  Send Patti your thoughts.
Past issues of the Virginia Title Center E-News are archived on our website HERE
Patti L. Dickerson                                      

Give us a call and let us know how we can better serve you and your team!

Director of Operations & Marketing
Virginia Title Center, LLC
Integrity. Security. Excellence.


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